Customer Success Manager: Onboarding & Growth

Schneider Electric Corp; Cavite City; Ibrido; PHP 700.000 - 1.100.000; Tempo pieno

Descrizione del lavoro

Schneider Electric is hiring for a Customer Success lead focused on onboarding, activation, and retention across APAC. You will manage customer portfolios, validate entitlements, guide gateway installations, translate technical data into business value, and collaborate with cross-functional teams to ensure seamless service delivery.

Ideal candidates have a degree in engineering or business, experience in sales or technical support, and familiarity with Salesforce.

Competenze

• Degree in Engineering, Business, Technology, or related field.
• Experience in Sales, Field Sales, Technical Support or Customer Success.
• Exposure to connected services, asset monitoring or industrial solutions.
• Excellent verbal and written communication for non-technical stakeholders.
• Ability to work a Singapore-aligned Dayshift schedule in a hybrid setup.

Mansioni

• Drive end-to-end onboarding for assigned customer portfolios.
• Lead digital activation and guide gateway installations and connectivity setup.
• Translate technical data into actionable business recommendations.
• Act as main touchpoint across lifecycle to monitor health and renewals.
• Identify expansion opportunities and coordinate with commercial teams.
• Collaborate with Remote Support, Services Operations, Sales and Tendering.

Conoscenze

End-to-End onboarding

Digital activation

Communication

Cross-functional collaboration

Formazione

Bachelor's degree in Engineering/Business/Technology

Strumenti

Salesforce CRM

Service-ticketing platforms

MS Excel workflows

Descrizione del lavoro

Schneider Electric is hiring for a Customer Success lead focused on onboarding, activation, and retention across APAC. You will manage customer portfolios, validate entitlements, guide gateway installations, translate technical data into business value, and collaborate with cross-functional teams to ensure seamless service delivery.

Ideal candidates have a degree in engineering or business, experience in sales or technical support, and familiarity with Salesforce.