Customer Success Analytics & Insights

S&P Global; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global Market Intelligence is seeking an entry to mid-level professional for the Customer Success Operations and Analytics team in Manila. The role focuses on reporting, data quality, and operational execution to empower customer success managers with reliable insights.

You will develop dashboards, analyze usage patterns, and collaborate with cross-functional teams to improve efficiency and customer outcomes in a global setting.

Qualifications

• 2–3 years of work experience in analytics and reporting.
• Strong Microsoft Office skills, particularly Excel.
• Familiarity with reporting or BI tools such as Power BI, Tableau or similar is preferred.

Responsibilities

• Provide operational and analytical back-office support to the global Customer Success team.
• Develop, maintain, and enhance dashboards and recurring reports used to track Customer Success performance and customer engagement.
• Analyze data to identify trends, patterns, and opportunities that improve team efficiency and support customer outcomes.
• Support data quality initiatives, including data validation, clean-up, and consistency across Customer Success systems and tools.
• Execute ad‑hoc analytical requests and contribute to ongoing operational and process improvement projects.
• Maintain internal documentation, reporting definitions, and standard operating procedures.
• Generate analytical reports and insights focused on product usage patterns and risks or opportunities.
• Partner with Customer Success Managers to clarify data insights and recommend operational improvements.
• Analyze segment-level data to support recommendations on engagement strategies and adoption initiatives.
• Leverage CRM and reporting platforms to support scalable Customer Success operations.

Skills

Analytics & reporting

Excel

Tools

Power BI

Tableau

Job description

S&P Global Market Intelligence is seeking an entry to mid-level professional for the Customer Success Operations and Analytics team in Manila. The role focuses on reporting, data quality, and operational execution to empower customer success managers with reliable insights.

You will develop dashboards, analyze usage patterns, and collaborate with cross-functional teams to improve efficiency and customer outcomes in a global setting.