Global Customer Success Analytics & Operations

S&P Global Inc.; Metro Manila; On-site; PHP 1,043,000 - 1,564,000; Full time

Job summary

S&P Global Market Intelligence in Manila seeks a Customer Success Operations Analyst to join a global, data-driven team. You will build dashboards, maintain data quality, and deliver insights that help Customer Success Managers improve retention and adoption.

You will develop practical skills in reporting, analytics, and CRM usage, with opportunities to grow into adjacent roles such as Revenue Operations or Product specialist.

Qualifications

• 2–3 years of analytics and reporting experience.
• Strong Excel skills.
• Familiarity with Power BI/Tableau and CRM systems is a plus.

Responsibilities

• Provide back-office analytical support to the global CS team.
• Develop and maintain dashboards and recurring reports.
• Analyze data to identify trends and opportunities to improve efficiency and outcomes.
• Support data quality initiatives across CS systems and tools.
• Execute ad-hoc analyses and contribute to process improvement projects.
• Maintain documentation and reporting definitions.

Skills

Excel

Analytical mindset

Attention to detail

translate data into insights

Tools

Power BI

Tableau

Salesforce CRM

Job description

S&P Global Market Intelligence in Manila seeks a Customer Success Operations Analyst to join a global, data-driven team. You will build dashboards, maintain data quality, and deliver insights that help Customer Success Managers improve retention and adoption.

You will develop practical skills in reporting, analytics, and CRM usage, with opportunities to grow into adjacent roles such as Revenue Operations or Product specialist.