Customer Success Analytics & Insights

S&P Global; Manila; On-site; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Health & Wellness

Job summary

S&P Global Market Intelligence is seeking a data analytics professional to join our Customer Success Operations. You will build dashboards, analyze trends, and improve reporting quality to support customer engagement and retention.

This is a global, back-office role with exposure to CRM systems and BI tools, focusing on data accuracy and process optimization. You will develop practical skills in data analysis, reporting, and cross-functional collaboration, with opportunities to grow into broader

Qualifications

• 2 - 3 years of work experience in analytics and reporting.
• Strong Microsoft Office skills, particularly Excel.
• Familiarity with reporting or BI tools such as Power BI, Tableau, or similar is preferred.
• Basic knowledge of CRM systems (e.g., Salesforce) is a plus.

Responsibilities

• Provide operational and analytical back-office support to the global Customer Success team.
• Develop, maintain, and enhance dashboards and recurring reports used to track Customer Success performance and customer engagement.
• Analyze data to identify trends, patterns, and opportunities that improve team efficiency and support customer outcomes.
• Support data quality initiatives, including data validation, clean-up, and consistency across Customer Success systems and tools.
• Execute ad-hoc analytical requests and contribute to ongoing operational and process improvement projects.
• Maintain internal documentation, reporting definitions, and standard operating procedures.
• Generate analytical reports, research documents, and insights focused on specific industry segments to understand product usage patterns, identify emerging trends, and highlight potential risks or opportunities.
• Partner with Customer Success Managers and internal stakeholders to clarify data insights and recommend operational improvements.
• Analyze segment-level data to support recommendations on customer engagement strategies, adoption initiatives, and operational improvements.
• Leverage internal tools such as CRM and reporting platforms to support scalable Customer Success operations.

Skills

Analytical mindset

Excel

Data visualization

Cross-functional collaboration

Tools

Power BI

Tableau

Salesforce

Job description

S&P Global Market Intelligence is seeking a data analytics professional to join our Customer Success Operations. You will build dashboards, analyze trends, and improve reporting quality to support customer engagement and retention.

This is a global, back-office role with exposure to CRM systems and BI tools, focusing on data accuracy and process optimization. You will develop practical skills in data analysis, reporting, and cross-functional collaboration, with opportunities to grow into broader