Customer Success Data & Insights Analyst

S&P Global Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

S&P Global Market Intelligence in Manila invites applications for a Customer Success Operations Analyst. This role supports a global Customer Success team with reporting, dashboards, data quality, and process improvements to enable data-driven decisions and scalable operations.

You will build recurring reports and perform ad-hoc analyses, collaborating with cross-functional stakeholders in a fast-paced, international environment.

Qualifications

• 2–3 years of analytics and reporting experience.
• Strong Excel skills; familiarity with BI tools (Power BI/Tableau).
• Basic knowledge of CRM systems (Salesforce) is a plus.

Responsibilities

• Provide operational and analytical back-office support to the global Customer Success team.
• Develop, maintain, and enhance dashboards and recurring reports used to track Customer Success performance and customer engagement.
• Analyze data to identify trends, patterns, and opportunities that improve team efficiency and support customer outcomes.
• Support data quality initiatives, including data validation, clean-up, and consistency across Customer Success systems and tools.
• Execute ad-hoc analytical requests and contribute to ongoing operational and process improvement projects.
• Maintain internal documentation, reporting definitions, and standard operating procedures.
• Generate analytical reports, research documents, and insights focused on specific industry segments to understand product usage patterns, identify emerging trends, and highlight potential risks or opportunities.
• Partner with Customer Success Managers and internal stakeholders to clarify data insights and recommend operational improvements.
• Analyze segment-level data to support recommendations on customer engagement strategies, adoption initiatives, and operational improvements.
• Leverage internal tools such as CRM and reporting platforms to support scalable Customer Success operations.

Skills

Analytics

Excel proficiency

Data analysis

Tools

Power BI

Tableau

Salesforce

Job description

S&P Global Market Intelligence in Manila invites applications for a Customer Success Operations Analyst. This role supports a global Customer Success team with reporting, dashboards, data quality, and process improvements to enable data-driven decisions and scalable operations.

You will build recurring reports and perform ad-hoc analyses, collaborating with cross-functional stakeholders in a fast-paced, international environment.