Customer Success Data And Insights

S&P Global; Manila; Presencial; PHP 500.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness

Descripción de la vacante

S&P Global Market Intelligence is seeking a data analytics professional to join our Customer Success Operations. You will build dashboards, analyze trends, and improve reporting quality to support customer engagement and retention.

This is a global, back-office role with exposure to CRM systems and BI tools, focusing on data accuracy and process optimization. You will develop practical skills in data analysis, reporting, and cross-functional collaboration, with opportunities to grow into broader

Formación

• 2 - 3 years of work experience in analytics and reporting.
• Strong Microsoft Office skills, particularly Excel.
• Familiarity with reporting or BI tools such as Power BI, Tableau, or similar is preferred.
• Basic knowledge of CRM systems (e.g., Salesforce) is a plus.

Responsabilidades

• Provide operational and analytical back-office support to the global Customer Success team.
• Develop, maintain, and enhance dashboards and recurring reports used to track Customer Success performance and customer engagement.
• Analyze data to identify trends, patterns, and opportunities that improve team efficiency and support customer outcomes.
• Support data quality initiatives, including data validation, clean-up, and consistency across Customer Success systems and tools.
• Execute ad-hoc analytical requests and contribute to ongoing operational and process improvement projects.
• Maintain internal documentation, reporting definitions, and standard operating procedures.
• Generate analytical reports, research documents, and insights focused on specific industry segments to understand product usage patterns, identify emerging trends, and highlight potential risks or opportunities.
• Partner with Customer Success Managers and internal stakeholders to clarify data insights and recommend operational improvements.
• Analyze segment-level data to support recommendations on customer engagement strategies, adoption initiatives, and operational improvements.
• Leverage internal tools such as CRM and reporting platforms to support scalable Customer Success operations.

Conocimientos

Analytical mindset

Excel

Data visualization

Cross-functional collaboration

Herramientas

Power BI

Tableau

Salesforce

Descripción del empleo

Job Description

About the Role

Grade Level (for internal use): 09

The Team

You will be part of a dynamic, global Customer Success organization where priorities evolve quickly, and data-driven decision-making is critical. The Customer Success Operations function acts as the analytical and operational backbone of the team, enabling Customer Success Managers and Associates to deliver a consistent, high-quality customer journey.

This role is designed to build talent from the ground up, providing exposure to Customer Success operations, analytics, and process optimization in a global environment. The focus is on reporting, data quality, operational execution, and insight generation rather than direct client ownership.

The Impact

Your work will directly support the effectiveness of the Customer Success team by improving visibility, accuracy, and efficiency across key processes. By delivering reliable reporting, maintaining clean data, and identifying trends in customer engagement and usage, you will enable better decision-making and allow client-facing teams to focus on value creation and relationship management.

Although not client-facing, this role has a measurable impact on customer retention, adoption, and long-term engagement through stronger operational foundations and analytical insight.

What’s in it for you

This role offers a strong entry point into Customer Success Operations and Analytics within a global organization. You will develop practical skills in data analysis, reporting, CRM usage, and process improvement while gaining deep exposure to how Customer Success functions operate at scale.

Over time, you may grow within Customer Success Operations or transition into adjacent roles such as Customer Success Manager, Revenue Operations, Product specialist or more specialized operational functions within the Customer Success organization.

Compensation / Benefits Information

Compensation is competitive and aligned with local market benchmarks for Pakistan and Manila. This role is eligible to receive company benefits in accordance with local policies.

Responsibilities

• Provide operational and analytical back-office support to the global Customer Success team.
• Develop, maintain, and enhance dashboards and recurring reports used to track Customer Success performance and customer engagement.
• Analyze data to identify trends, patterns, and opportunities that improve team efficiency and support customer outcomes.
• Support data quality initiatives, including data validation, clean-up, and consistency across Customer Success systems and tools.
• Execute ad-hoc analytical requests and contribute to ongoing operational and process improvement projects.
• Maintain internal documentation, reporting definitions, and standard operating procedures.
• Generate analytical reports, research documents, and insights focused on specific industry segments to understand product usage patterns, identify emerging trends, and highlight potential risks or opportunities.
• Partner with Customer Success Managers and internal stakeholders to clarify data insights and recommend operational improvements.
• Analyze segment-level data to support recommendations on customer engagement strategies, adoption initiatives, and operational improvements.
• Leverage internal tools such as CRM and reporting platforms to support scalable Customer Success operations.

What We’re Looking For

• A positive, proactive attitude with a strong willingness to learn.
• Strong analytical mindset with attention to detail and data accuracy.
• Ability to translate data into clear insights and communicate findings effectively.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced, global environment.
• Comfort working with cross-functional teams in a multicultural setting.

Basic Qualifications

• 2 - 3 years of work experience in analytics and reporting
• Strong Microsoft Office skills, particularly Excel.
• Familiarity with reporting or BI tools such as Power BI, Tableau, or similar is preferred.
• Basic knowledge of CRM systems (e.g., Salesforce) is a plus.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.