Customer Success Advocate – Legal Tech

VXI Global Solutions; Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

VXI Global Solutions is seeking customer-facing representatives in the Philippines to guide customers through products and services with empathy and professionalism. The role requires attentive listening, clear communication, and a proactive approach to solving problems and meeting customer needs.

Ideal candidates demonstrate confidence, accuracy in documentation, and the ability to recognize opportunities to upsell or promote value-added solutions while delivering exceptional service in a

Qualifications

• Customer empathy: demonstrates genuine concern for customer needs and builds rapport.
• Clear communication: explains products and processes clearly and professionally.
• Problem solving: analyzes issues, identifies solutions, and takes ownership of resolution.
• Confidence & professionalism: handles inquiries with composure and credibility.
• Attention to detail: documents interactions accurately and follows processes to minimize errors.
• Propensity to sell: identifies opportunities to promote relevant products or services.

Skills

Customer empathy

Clear communication

Problem solving

Confidence & professionalism

Attention to detail

Propensity to sell

Job description

VXI Global Solutions is seeking customer-facing representatives in the Philippines to guide customers through products and services with empathy and professionalism. The role requires attentive listening, clear communication, and a proactive approach to solving problems and meeting customer needs.

Ideal candidates demonstrate confidence, accuracy in documentation, and the ability to recognize opportunities to upsell or promote value-added solutions while delivering exceptional service in a