Customer Specialist – Alabang Site (Fresher)

WNS; Muntinlupa; On-site; PHP 167,400 - 234,360; Full time

Benefits offered by this job

Free HMO from day 1

Structured career path

Paid leaves

Job summary

WNS is seeking a Travel Account specialist to interact with customers, provide solutions per guidelines, and maintain a positive service experience. The role is onsite in the Alabang area, with shifting schedules and immediate start options.

No prior BPO experience is required, just strong customer service skills and willingness to work onsite. We offer a structured career path, free HMO from day 1 for you and immediate dependents, paid leaves, and ongoing skills training as part of our employee

Qualifications

• High school graduate; no BPO experience required.
• Good customer service skills.
• Willing to work onsite and in shifting schedules.
• Can start ASAP.

Responsibilities

• Communicate with customers in a professional manner and provide solutions per process guidelines.
• Listen attentively to customer needs and demonstrate empathy while resolving issues.

Skills

Customer service

Communication

Education

High school diploma

Job description

Why Join Us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

About WNS

WNS is a leading provider of intelligent operations and transformation services, empowering clients across a wide array of industries to innovate and adapt in a rapidly changing world.

Job Description

Communicate with customers in a professional manner & provide solutions for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing the customer support.

Qualifications

Travel Account

• High school graduate, no BPO experience required.
• Good customer service skills.
• Willing to work onsite, and on shifting schedules.
• Can start ASAP.

Note: Applicants falling under new K-12 Curriculum should be graduates of senior high school; however, under the old (before K-12) curriculum, high school graduates are welcome to apply. Education proofs should be submitted at the time of joining/offer.

Benefits and Company Perks

• Structured career path.
• Growing and expanding team – more internal career progression opportunities for all.
• Safe work environment.
• Free HMO coverage from day 1, including your domestic partner.
• Skills training opportunities.
• Paid leaves.

To process your application onsite kindly visit our Career Hub from 9:00 AM - 4:00 PM, Mondays - Fridays at:

G/F Entrata Building, Civic Drive Cor Corporate Ave., Filinvest Alabang (across South Station)

Please bring your updated CV, valid IDs and other supporting documents.

We can also process you virtually every weekday between 10:30 AM to 4:00 PM.

Click the link to join: https://wns-collaboration.zoom.us/j/99016582115