Alabang Support Roles - Training / Workforce / Operations (Executive, Team Leader and/or Manager)

WNS; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Free HMO coverage from Day 1 for self/

Annual appraisal

Structured career path

Skills training opportunities

Paid leaves

Safe work environment

Job summary

WNS in the Philippines is seeking a seasoned Team Lead/Manager to supervise operations and training teams, driving performance and delivering monthly deliverables. You will coach subordinates, manage metrics, and coordinate administrative tasks, with exposure to travel, healthcare, insurance or financial accounts preferred.

Join a growing team in a global operations environment focused on delivering value and process excellence.

Qualifications

• Must have completed at least 2 years in college.
• At least 2 years of relevant experience in Operations / Training / Workforce as Team Lead or Manager.
• Experience in Travel, Healthcare, Insurance or Financial accounts preferred.

Responsibilities

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for operational support.
• Lead teams into achieving metric goals, complete monthly deliverables and tasks.

Skills

Problem solving

Analytical skills

Team leadership

Education

Two years college

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human‑led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Why Join Us

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy a wide variety of best‑in‑class benefits including free HMO coverage for self and dependent from Day 1; also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for operational support.
• Lead teams into achieving metric goals, complete monthly deliverables and tasks.

Qualifications

• Completed at least 2 years in college.
• Must have at least 2 years of relevant experience in Operations / Training / Workforce as Team Lead or Manager.
• Preferably with experience in Travel, Healthcare, Insurance or Financial account.

Benefits and Company Perks

• Structured career path.
• Growing and expanding team – more internal career progression opportunities for all.
• Safe work environment.
• Free HMO coverage from Day 1, including your dependents.
• Skills training opportunities.
• Paid leaves.
• Annual appraisal.