Customer Specialist – Alabang Site (Experienced)

WNS; Muntinlupa; On-site; PHP 223,200 - 290,160; Full time

Benefits offered by this job

Structured career path

Growing team with internal progression

Safe work environment

Free HMO coverage from Day 1 for you &

Free HMO coverage for dependents

Skills training opportunities

Paid leaves

Job summary

WNS is hiring for customer support roles in the Philippines. The positions involve communicating with customers professionally, providing solutions per guidelines, and handling on-site shifts.

Candidates with BPO experience for insurance or healthcare accounts are welcome, with strong empathy and communication skills essential. Onsite work with shifting schedules is required; education proofs may be requested at joining.

Qualifications

• Communicate with customers professionally and provide solutions per process guidelines.
• Listen attentively to customer needs and demonstrate empathy while providing customer support.
• Onsite work with shifting schedules.
• Can start ASAP.

Responsibilities

• Communicate with customers in a professional manner and provide solutions for specific requests as per process guidelines.
• Listen attentively to customer needs and demonstrate empathy while providing customer support.

Skills

Communication

Customer service

Empathy

Education

Two years college / BPO exposure

College graduate (no BPO experience)

Job description

Company Description
WNS, part of Capgemini, is an Agentic AI‑powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI‑powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.
Our purpose is clear: to enable lasting business value by designing intelligent, human‑led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Communicate with customers in a professional manner and provide solutions for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing the customer support.

Qualifications

• Insurance Account
  • Completed 2 years in college, with 1 year BPO experience
  • College Graduate with no BPO experience
• Healthcare Account
  • High School Graduate with at least 1 year BPO experience
  • Willing to work onsite, and on shifting schedules
  • Can start ASAP

Note: For applicants falling under the new K‑12 Curriculum, graduates of Senior High School are required, whereas under the old (before K‑12) curriculum High School Graduates are welcome to apply. Education proofs must be submitted at the time of joining/offers.

Benefits

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from Day 1, including your dependents
• Skills training opportunities
• Paid leaves