Customer Solutions Specialist: Ownership & Impact

Gratitude Philippines; Iloilo; On-site; PHP 240,000 - 300,000; Full time

Job summary

Gratitude Philippines in Iloilo is looking for a Customer Service Representative to join a collaborative team focused on delivering high-quality solutions. You will work with cross-functional stakeholders to understand requirements and drive outcomes.

The role emphasizes ownership, attention to detail, and clear communication, with a focus on practical problem solving in real business scenarios. Bachelor’s degree or equivalent experience is preferred, along with strong communication skills.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Communication skills

Team collaboration

Problem solving

Time management

Education

Bachelor's degree or equivalent

Tools

CRM software

Documentation

Job description

Gratitude Philippines in Iloilo is looking for a Customer Service Representative to join a collaborative team focused on delivering high-quality solutions. You will work with cross-functional stakeholders to understand requirements and drive outcomes.

The role emphasizes ownership, attention to detail, and clear communication, with a focus on practical problem solving in real business scenarios. Bachelor’s degree or equivalent experience is preferred, along with strong communication skills.