Virtual Assistant – Customer Service and Social Media Support

Tech Solutions; Quezon City; Remote; PHP 2,630,000 - 4,884,000; Full time

Job summary

Tech Solutions is seeking a Virtual Assistant to handle customer service and social media support remotely, aligned to Pacific Time schedule Tue-Sat. You will respond across SMS, Instagram, Facebook, and our website, qualify leads, book appointments, and keep CRM notes up to date.

You will edit short-form videos with CapCut, schedule content via Buffer, and maintain a premium luxury brand voice across channels. Strong English, proactive communication, and independent work habits are essential.

Qualifications

• Previous experience in virtual assistance, customer service, appointment setting, lead generation, sales support, or social media management.
• Excellent written and spoken English.
• Strong customer-service and sales communication skills.
• Ability to respond to inquiries quickly during scheduled hours.
• Comfortable following up with leads and encouraging them to book.
• Basic short-form video-editing experience.
• Strong organization and attention to detail.
• Ability to learn new tools, processes, and scripts quickly.
• Dependable, proactive, and comfortable working independently.
• Reliable computer, internet connection, backup internet, and backup power.
• Available to work the full Tuesday-Saturday Pacific Time schedule.

Responsibilities

• Respond promptly to inquiries received through SMS, Instagram, Facebook, and the company website.
• Qualify prospective customers and guide them toward booking a service.
• Schedule appointments directly in the company calendar.
• Follow up with missed leads, unanswered inquiries, and pending quotes.
• Maintain a friendly, professional, and persuasive communication style.
• Ensure no customer messages are overlooked.
• Re-engage previous leads and prospects who stopped responding.
• Use company-provided scripts to restart conversations and follow up consistently.
• Respond to social media comments and direct messages daily.
• Maintain the brand voice and keep social accounts active and responsive.
• Edit short-form videos using CapCut and add captions, hooks, transitions.
• Upload and schedule content using Buffer; prepare 1–2 posts per day.
• Review scheduled content for accuracy and consistency.
• Daily workflow: check inboxes, respond to overnight messages, review posts.
• End-of-shift: ensure all messages answered, update CRM notes, submit daily report.

Skills

Virtual assistance

Customer service

Appointment setting

Lead generation

Sales support

Social media management

English fluency

Video editing

Organization

Detail-oriented

Independent work

Reliable connectivity

Pacific Time availability

Tools

GoHighLevel

Buffer

CapCut

Google Drive

Job description

Virtual Assistant - Customer Service and Social Media Support

Location: Remote
Schedule: Tuesday-Saturday, 10:00 a.m.-7:00 p.m. Pacific Time
Break: One hour, scheduled flexibly without delaying customer responses

Key Responsibilities

Customer Service and Appointment Booking

• Respond promptly to inquiries received through SMS, Instagram, Facebook, and the company website

• Qualify prospective customers and guide them toward booking a service

• Schedule appointments directly in the company calendar

• Follow up with missed leads, unanswered inquiries, and pending quotes

• Maintain a friendly, professional, and persuasive communication style

• Ensure no customer messages are overlooked

Lead Follow-Up

• Re-engage previous leads and prospects who stopped responding

• Use company-provided scripts to restart conversations

• Follow up consistently and professionally

• Encourage qualified prospects to schedule an appointment

• Record accurate lead notes and updates in the CRM

Social Media Support

• Respond to social media comments and direct messages daily

• Engage appropriately with followers

• Maintain the company's professional, helpful, and luxury-focused brand voice

• Help keep the company's social media accounts active and responsive

Content Editing and Scheduling

• Edit short-form videos using CapCut

• Add captions, hooks, and clean transitions

• Upload and schedule content using Buffer

• Prepare approximately one to two posts per day, or as assigned

• Review scheduled content to ensure accuracy and consistency

Daily Workflow

At the beginning of the shift:

• Check all inboxes and communication channels

• Respond to overnight messages

• Review the day's scheduled posts

Throughout the shift:

• Respond to incoming inquiries within 5-10 minutes

• Qualify leads and book appointments

• Edit and prepare social media content

• Follow up with prospective customers

At the end of the shift:

• Confirm that all messages have been answered

• Review the following day's scheduled content

• Update CRM notes

• Submit an end-of-day report covering leads handled, appointments booked, and any issues requiring attention

Required Qualifications

• Previous experience in virtual assistance, customer service, appointment setting, lead generation, sales support, or social media management

• Excellent written and spoken English

• Strong customer-service and sales communication skills

• Ability to respond to inquiries quickly during scheduled hours

• Comfortable following up with leads and encouraging them to book

• Basic short-form video-editing experience

• Strong organization and attention to detail

• Ability to learn new tools, processes, and scripts quickly

• Dependable, proactive, and comfortable working independently

• Reliable computer, internet connection, backup internet, and backup power

• Available to work the full Tuesday-Saturday Pacific Time schedule

Platforms Used

• GoHighLevel for customer communication, CRM, and pipeline management

• Buffer for social media scheduling

• CapCut for short-form video editing

• Google Drive for media files and content assets

Candidates should be able to become comfortable with these platforms within the first 7-10 days.

Performance Expectations

Success in this role will be measured through:

• Appointments booked each week

• Lead-response time of less than 5-10 minutes during working hours

• Consistent follow-up with prospective customers

• Daily responses to comments and direct messages

• Accurate and organized CRM updates

• Reliable completion of edited and scheduled content

• Overall quality of the customer experience

Trial Period

The selected candidate will complete an initial two-to-four-week trial period that includes training on company tools, communication scripts, workflows, and brand standards.

Performance will be evaluated based on:

• Communication quality

• Speed and reliability

• Ability to learn systems

• Attention to detail

• Appointment-booking performance

• Quality and consistency of content

Strong performance may lead to increased responsibilities, greater involvement in automation and workflow improvement, and future compensation growth.