Logistics Customer Care Specialist | Growth & Ownership

Boss Cargo Express Freight Services Inc.; Las Piñas; On-site; PHP 360,000 - 480,000; Full time

Job summary

Boss Cargo Express is hiring a customer service-oriented professional to support logistics operations. The role involves handling inquiries via email, phone, and live chat, sending shipment pre-alerts, and escalating issues when needed.

You will gather feedback, coordinate with internal teams, and ensure POD records are accurately maintained while staying informed on services and policies. Flexibility in scheduling is expected.

Qualifications

• At least 1 year of experience in the logistics industry.
• Bachelor’s degree or equivalent experience in a related field.
• Strong communication, problem-solving, and organizational skills.
• Customer-oriented, adaptable, and professional under pressure.
• Team player with initiative and willingness to learn.
• Willing to work flexible schedules based on operational needs.

Responsibilities

• Send timely shipment pre-alerts to service providers, outstations, operations, and accounting teams.
• Respond to customer inquiries via email, phone, live chat and other channels.
• Handle customer concerns professionally and escalate urgent issues as needed.
• Gather customer feedback and collaborate with internal teams to improve service quality.
• Ensure accurate encoding of Proof of Delivery (POD) records.
• Stay updated on company services, policies and procedures.
• Protect customer information and maintain confidentiality.

Skills

Communication

Problem solving

Organizational skills

Customer orientation

Team player

Initiative

Adaptability

Learning mindset

Education

Bachelor’s degree in Marketing, Communications, Business Administration, or related field

Job description

Boss Cargo Express is hiring a customer service-oriented professional to support logistics operations. The role involves handling inquiries via email, phone, and live chat, sending shipment pre-alerts, and escalating issues when needed.

You will gather feedback, coordinate with internal teams, and ensure POD records are accurately maintained while staying informed on services and policies. Flexibility in scheduling is expected.