Logistics Security Agent - Cargo Signal

Expeditors International; Mabalacat; On-site; PHP 300,000 - 500,000; Full time

Benefits offered by this job

Paid Vacation

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities within the公司

Job summary

Expeditors International, a global logistics leader, seeks a team member for its 24/7 Command Center to manage shipment alerts and provide real-time updates. You will engage internal and external stakeholders to resolve issues, ensuring compliance and timely information for shipments worldwide.

The role requires knowledge of air, road and ocean transport, plus experience with tracking software and GPS devices, and a proactive, organized approach to logistics operations.

Qualifications

• Knowledge of air, road and ocean transport.
• Familiarity with tracking software and GPS devices.
• Familiarity with emergency/incident response procedures.

Responsibilities

• Provide 24/7/365 coverage in a global Command Center.
• Monitor shipments and classify alerts by urgency and impact.
• Track shipments origin to destination using tracking platforms.
• Provide real-time status updates and escalation alerts for critical shipments.
• Verify carrier SLA compliance using data visualizations and dashboards.
• Enter shipment information accurately from documents into the system.
• Create reports on post-shipment events, incidents and violations.
• Address customer and provider questions during transit.

Skills

Interpersonal skills

Organizational skills

Language skills

Regulatory compliance

Education

Degree preferred

Tools

GPS tracking devices

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfy the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Key Responsibilities:

• Work with the team to provide 24/7/365 coverage in a global Command Center.
• Shipment Alert Management
  • Monitor shipments flagged by the automated system as alerts/exceptions (e.g., delays, routing errors, missed pick-ups, theft/tampering, etc.)
  • Classify and prioritize alerts based on urgency and business impact.
  • Engage with internal stakeholders, shippers, destinations, and external transportation providers to work to endeavor it’s resolved by the responsible party.
• Proactively track shipments from origin to destination using the third-party platform.
• Provide real-time status updates and escalation alerts for critical shipments.
• Verify carrier compliance with SLAs (Service Level Agreements) using third-party platform data visualizations and dashboards.
• Transpose shipment information from documents, or other sources into the system, ensuring accurate and timely data entry.
• Create reports including post shipment, incident, and violation reports.
• Understand documented customer requirements and correctly interpret this information to fulfil customer instructions and expectations.
• Interact with customers and providers to address any issues/questions that may arise while shipments are in transit.
• Contribute to development of strong relationships with service providers and vendors.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Comply with regulations at all times. This includes internal policies and procedures such as Standard Operation Procedures (SOP) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Escalate problems to Management when necessary.
• Meet company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.

Qualifications

Knowledge:

• Knowledge of air, road and ocean transport
• Familiarity with equipment used such as software and GPS tracking devices
• Familiarity with emergency/incident response protocols and processes

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Additional language skills (preferred)
• Respect for global regulatory compliance procedures and integrity to always uphold them

Behaviours:

• Positive and willing to help attitude
• Aptitude for resolute questioning to find the root cause when given incomplete information
• Sense of urgency and quality-obsessed approach to timely and accurate information
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Education and Experience:

• Degree preferred, but not required
• At least 2 years of logistics experience, ideally in Air Import/Export, Transcon or Customs.

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company

All your information will be kept confidential according to EEO guidelines.