CSR - Logistics Account

Yngen Datacom Corp.; San Pedro; On-site; PHP 279,000 - 391,000; Full time

Job summary

Yngen Datacom Corp. is seeking a Customer Service Representative - Logistics Account to support day-to-day logistics and supply chain operations. The role involves handling inquiries, coordinating orders and deliveries, communicating with suppliers and internal teams, and maintaining accurate operational records and reports.

The ideal candidate is customer-focused, detail-oriented, organized, and comfortable working with data and multiple stakeholders in a fast-paced environment.

Qualifications

• Bachelor's degree in any relevant field.
• 1–3 years of experience in customer service, BPO, logistics, supply chain, procurement, order management, or related operations.
• CSR/BPO experience in logistics, e-commerce, delivery, shipping, retail, transportation, or order-related accounts encouraged.

Responsibilities

• Handle logistics-related inquiries and requests from internal teams, suppliers, and other stakeholders.
• Coordinate orders, deliveries, and procurement requirements for recurring orders and new site deployments.
• Communicate with suppliers regarding order status, availability, delivery schedules, and other concerns.

Skills

Customer service

Logistics coordination

Data management

Communication skills

Time management

Education

Bachelor's degree

Tools

ERP systems

Excel

Google Sheets

Job description

We are looking for a Customer Service Representative - Logistics Account to support day-to-day logistics and supply chain operations. The role involves handling inquiries, coordinating orders and deliveries, communicating with suppliers and internal teams, and maintaining accurate operational records and reports.

The ideal candidate is customer-focused, detail-oriented, organized, and comfortable working with data and multiple stakeholders in a fast-paced environment.

Key Responsibilities

• Handle and respond to logistics-related inquiries and requests from internal teams, suppliers, and other stakeholders
• Coordinate orders, deliveries, and procurement requirements for recurring orders and new site deployments
• Communicate with suppliers regarding order status, availability, delivery schedules, and other concerns
• Monitor deliveries and follow up on delays, discrepancies, and pending requirements
• Maintain accurate and updated order, procurement, and logistics records
• Receive and process invoices and verify details against corresponding purchase orders
• Coordinate with relevant teams regarding invoice discrepancies, approvals, and pending submissions
• Maintain and update menus and other operational information across relevant systems
• Coordinate changes with internal stakeholders and ensure updates are implemented accurately
• Prepare and maintain KPI and operational reports
• Monitor data and performance metrics and elevate issues or variances to the appropriate team
• Provide administrative and coordination support for day-to-day logistics and supply chain operations
• Ensure timely follow-up and resolution of assigned concerns and requests

Qualifications

• Bachelor's degree in any relevant field
• 1-3 years of experience in customer service, BPO, logistics, supply chain, procurement, order management, or related operations
• Candidates with CSR/BPO experience supporting logistics, e-commerce, delivery, shipping, retail, transportation, or order-related accounts are encouraged to apply
• Experience handling orders, shipment/delivery tracking, customer inquiries, escalations, or coordination with suppliers/carriers is an advantage
• Experience working with international teams or multi-site operations is a plus
• Familiarity with ERP, order management, procurement, inventory, or other business systems is an advantage
• Proficient in Microsoft Excel or Google Sheets
• Strong communication and customer service skills
• Strong organizational and time-management skills
• High attention to detail, particularly when handling data, orders, and invoices
• Good written and verbal English communication skills
• Able to handle multiple tasks and priorities in a fast-paced environment

Work Schedule

• Shifting Schedule

Why Join Us

• Gain hands-on experience in logistics and supply chain operations
• Work with international stakeholders, suppliers, and cross-functional teams
• Develop your skills in customer service, logistics coordination, data management, and reporting
• Gain exposure to procurement, order management, and multi-site operations
• Opportunity to apply your existing CSR/BPO experience to a logistics-focused role