Customer Support Hybrid

Eveready Express; Philippines; Híbrido; PHP 1.058.000 - 1.588.000; A tiempo parcial

Descripción de la vacante

Eveready Express, a U.S.-based transportation provider, seeks a part-time remote-to-hybrid Customer Support Specialist in the Philippines with hands-on U.S. trucking experience. You will handle inquiries, coordinate shipments, and liaise with drivers and dispatch to ensure on-time service.

The role emphasizes accurate data entry, timely shipment updates, and professional communication with U.S. customers. The position offers growth into dispatch support and onboarding, with potential transition

Formación

• Hands-on experience in U.S. trucking, transportation, courier, or logistics.
• Experience in customer support, dispatch, shipment coordination, or operations.
• Excellent spoken and written English.
• Strong attention to detail and accuracy for shipment data.
• Ability to multitask in a fast-paced environment.
• Professional, positive, customer-focused attitude.
• Ability to work independently with remote and onsite teams.
• Comfortable learning new software and dispatch platforms.

Responsabilidades

• Respond to customer inquiries promptly across calls, email, and messages.
• Provide shipment updates, changes, delays, and service issue communication.
• Coordinate with customers, drivers, dispatchers, and operations to ensure smooth service.
• Enter shipping orders accurately and schedule deliveries.

Conocimientos

US trucking

Customer support

Dispatch coordination

English proficiency

Attention to detail

Multitasking

Independent work

Herramientas

Dispatch platforms

Web-based apps

Descripción del empleo

Founded in 1984, Eveready Express is a well-established U.S. provider of trucking, courier, logistics, and distribution services. We serve businesses throughout the United States and are committed to honesty, integrity, mutual respect, and reliable customer service.

Our team combines remote professionals and U.S.-based onsite staff to deliver dependable transportation solutions and maintain strong customer relationships.

Important: U.S. Trucking Experience Is Required

About Eveready Express

Founded in 1984, Eveready Express is a well-established U.S. provider of trucking, courier, logistics, and distribution services. We serve businesses throughout the United States and are committed to honesty, integrity, mutual respect, and reliable customer service.

Our team combines remote professionals and U.S.-based onsite staff to deliver dependable transportation solutions and maintain strong customer relationships.

This is not a general customer service position.

We are specifically looking for candidates with hands-on experience in the U.S. trucking, transportation, courier, or logistics industry.

The ideal candidate understands the day-to-day demands of transportation operations, can communicate professionally with U.S. customers and drivers, and can manage shipment-related inquiries accurately and efficiently.

Key Responsibilities Customer Support and Communication

• Respond to customer calls, emails, Microsoft Teams messages, and other inquiries promptly and professionally.
• Provide shipment updates and communicate pickup or delivery changes, delays, and service issues.
• Coordinate with customers, drivers, dispatchers, and internal operations teams to ensure smooth service delivery.
• Maintain a professional, customer-focused approach when handling concerns and resolving problems.

Order Entry and Shipment Coordination

• Prepare quotes and accurately enter shipping orders into the company's systems.
• Verify pickup and delivery addresses, shipment dimensions, special instructions, appointment requirements, and other relevant details.
• Schedule delivery appointments and coordinate changes with customers and operations personnel.
• Monitor shipments and follow up on outstanding deliveries, missed appointments, and other operational concerns.

Issue Resolution and Administrative Support

• Follow up on re-services, wait-time reports, missed deliveries, and other service exceptions.
• Investigate shipment-related issues and coordinate appropriate solutions with the operations team.
• Maintain accurate customer communications, shipment notes, and supporting documentation.
• Perform general administrative and logistics-related duties as assigned.
• Identify recurring issues and communicate opportunities to improve service quality and operational efficiency.

Required Qualifications

• Previous experience in U.S. trucking, transportation, courier, or logistics is mandatory.
• Prior experience in customer support, dispatch, shipment coordination, or transportation operations.
• Excellent spoken and written English.
• Strong attention to detail and accuracy when handling shipment information.
• Ability to multitask and prioritize competing requests in a fast-paced environment.
• Professional, positive, and customer-focused attitude.
• Strong communication, critical-thinking, and problem-solving skills.
• Ability to work independently while collaborating effectively with a remote and onsite team.
• Comfortable learning and navigating new software, dispatch platforms, and web-based applications.

Work Arrangement and Growth Opportunity

This position may begin on a part-time basis, with the potential to transition to full-time engagement based on business needs, performance, reliability, and the candidate's ability to take on additional responsibilities.

Candidates who demonstrate strong logistics knowledge, initiative, and leadership potential may also be considered for expanded responsibilities in dispatch support, driver recruitment, and onboarding.