Customer Service Representative | Open For Freshers

The Knotify Workforces Corp.; Philippines; On-site; PHP 279,000 - 335,000; Full time

Benefits offered by this job

Standard salary grid

Fast-track hiring process

Career growth in healthcare BPO

Job summary

The Knotify Workforces Corp. in the Philippines is seeking a Customer Service Representative for a healthcare account. You will handle inbound and/or outbound customer interactions and provide accurate information to resolve inquiries with professionalism.

Document interactions, follow account processes and compliance guidelines, and meet quality, performance, and attendance standards. This role offers a standard salary grid and a fast-track hiring process, with opportunities to build a career

Qualifications

• Senior High School graduate or college degree.
• Strong to excellent communication (C1 level).
• B2 level required for assessment.

Responsibilities

• Handle inbound and/or outbound customer interactions for a healthcare client.
• Provide accurate information and resolve inquiries professionally and efficiently.
• Document customer interactions and follow account processes and compliance guidelines.
• Meet quality, performance, and attendance standards.

Skills

Communication skills

Inbound/outbound calls

Healthcare knowledge

Education

Senior High School or college degree

Job description

About the role

Customer Service Representative for a healthcare account, handling inbound and/or outbound customer interactions.

Key responsibilities

• Handle inbound and/or outbound customer interactions for a healthcare client

• Provide accurate information and resolve inquiries professionally and efficiently

• Document customer interactions and follow account processes and compliance guidelines

• Meet quality, performance, and attendance standards

About you

• Senior High School graduate; completed two years of college with no back subjects (HS/Old Curriculum); or college graduate

• With or without BPO experience

• Strong to excellent communication skills (C1 level)

• B2 level required for the assessment

Benefits

• Standard salary grid

• Fast-track hiring process

• Opportunity to build a career in the healthcare BPO industry