Customer Service Training & QA Champion

On Spot Global Corporation; Angeles; On-site; PHP 1,417,602 - 2,126,403; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Paid time off

Professional development opportunities

Job summary

A forward-thinking company is seeking a proactive Customer Service Trainer in Pampanga to design and deliver training programs essential for equipping their growing team. This full-time role involves developing training materials, facilitating sessions, and collaborating with quality assurance to enhance team performance. Join an inclusive, people-centric culture offering growth opportunities and comprehensive benefits.

Qualifications

• 3-5 years of experience in operations or training.
• Proven track record in delivering training programs.
• Certifications in Training & Development preferred.

Responsibilities

• Design impactful training programs aligned with company goals.
• Facilitate engaging training sessions for groups of 10+.
• Assess trainee performance and provide constructive feedback.

Skills

Presentation skills

Verbal communication

Written communication

Analytical skills

Organizational skills

Education

Bachelor's degree in business administration, Operations Management, Education, or related field

Tools

LMS

Zoom

Microsoft Teams

Job description

A forward-thinking company is seeking a proactive Customer Service Trainer in Pampanga to design and deliver training programs essential for equipping their growing team. This full-time role involves developing training materials, facilitating sessions, and collaborating with quality assurance to enhance team performance. Join an inclusive, people-centric culture offering growth opportunities and comprehensive benefits.