Customer Service Team Lead & Coach

Gratitude Philippines; Angeles; On-site; PHP 360,000 - 600,000; Full time

Job summary

A customer service company in Pampanga, Angeles, is seeking a Customer Service Supervisor to oversee daily operations, train and mentor staff, and enhance service quality. The ideal candidate should have a diploma in a relevant field and 0-2 years of experience in the BPO sector. Strong leadership and customer service skills are essential for this role. The company aims to ensure high-quality service delivery and effective problem resolution.

Qualifications

• 0–2 years of experience in the BPO sector is required.
• Strong leadership and interpersonal skills are essential.

Responsibilities

• Oversee daily customer service operations to ensure high-quality service delivery.
• Train and mentor customer service representatives on best practices.
• Resolve customer issues efficiently and implement improvements.

Skills

Proficiency in English

Excellent customer service skills

Strong scheduling abilities

Effective problem-solving skills

Education

Diploma in a relevant field

Job description

A customer service company in Pampanga, Angeles, is seeking a Customer Service Supervisor to oversee daily operations, train and mentor staff, and enhance service quality. The ideal candidate should have a diploma in a relevant field and 0-2 years of experience in the BPO sector. Strong leadership and customer service skills are essential for this role. The company aims to ensure high-quality service delivery and effective problem resolution.