Sales QA & Training Specialist

Concentrix CVG Philippines, Inc.; Makati; Hybrid; PHP 500,000 - 600,000; Full time

Job summary

Concentrix CVG Philippines, Inc. is seeking a detail-oriented Specialist, Sales Trainer focused on quality assurance with a training component. You’ll audit calls, chats, and emails to uphold quality standards and also coach agents to improve performance.

The role requires delivering engaging training sessions, tracking QA trends, and proposing process improvements to enhance customer experience and sales effectiveness. Hybrid work setup in Makati.

Qualifications

• Proven experience in quality assurance, call monitoring, or auditing within a sales or customer service environment.
• Demonstrated training or coaching experience — able to teach, mentor, and motivate adult learners.
• Strong analytical skills with high attention to detail.
• Excellent written and verbal communication skills.
• Ability to deliver feedback professionally and help others grow.

Responsibilities

• Quality Assurance: Conduct regular audits of sales calls, chats, and emails to ensure compliance with quality standards, scripts, and best practices.
• Feedback & Coaching: Deliver clear, constructive feedback to agents based on audit findings to drive performance improvement
• Training Delivery: Design and facilitate training sessions for new and existing agents as needed, including onboarding, refresher courses, and skill-specific workshops
• Performance Reporting: Track, document, and report QA trends, training outcomes, and areas of opportunity to leadership
• Process Improvement: Identify gaps in agent performance or processes and recommend actionable solutions to improve customer experience and sales effectiveness

Skills

QA Audits

Coaching

Analytical skills

Communication

Feedback delivery

Job description

Concentrix CVG Philippines, Inc. is seeking a detail-oriented Specialist, Sales Trainer focused on quality assurance with a training component. You’ll audit calls, chats, and emails to uphold quality standards and also coach agents to improve performance.

The role requires delivering engaging training sessions, tracking QA trends, and proposing process improvements to enhance customer experience and sales effectiveness. Hybrid work setup in Makati.