Customer Service Team Lead - IT Support & Data Reporting

J-K Network Services; Taguig; On-site; PHP 502,200 - 558,000; Full time

Benefits offered by this job

Government Mandated Benefits

Sick Leave Credits

Vacation Leave Credits

13th Month Pay

HMO

Job summary

A leading IT company is seeking a CSR Team Lead located in Taguig/Pasay City. The successful candidate must hold a Bachelor’s Degree and have 5-7 years of customer service experience, along with some team leadership experience. Responsibilities include supporting the team, fostering a collaborative environment, and compiling reports using Excel. Benefits include government mandated benefits and leave credits. The position is onsite with a salary offer of Php45,000-Php50,000.

Qualifications

• Bachelor’s Degree holder.
• At least 5-7 years customer service experience.
• 2-3 years team lead experience is an advantage.
• Amenable to work either in Pasay or Taguig.
• Can start as soon as possible.

Responsibilities

• Lead and support your team to achieve high performance.
• Foster a collaborative and motivating work environment.
• Serve as a link between your team and senior management.
• Identify issues, resolve conflicts, and promote growth.
• Compile and present data-driven reports using Excel.
• Other tasks assigned by immediate superior.

Skills

Customer service experience

Team leadership

Data analysis

Excel proficiency

Education

Bachelor’s Degree

Job description

A leading IT company is seeking a CSR Team Lead located in Taguig/Pasay City. The successful candidate must hold a Bachelor’s Degree and have 5-7 years of customer service experience, along with some team leadership experience. Responsibilities include supporting the team, fostering a collaborative environment, and compiling reports using Excel. Benefits include government mandated benefits and leave credits. The position is onsite with a salary offer of Php45,000-Php50,000.