Customer Service Team Lead: Elevate Service & Mentorship

Gratitude Philippines; Pasig; On-site; PHP 446,400 - 669,600; Full time

Job summary

A customer service company in Pasig seeks a dedicated professional to oversee daily operations of the customer service team. The role demands developing and implementing service policies, training staff for enhanced performance, and resolving escalated complaints. The ideal candidate should possess a Bachelor's degree, 2–5 years of experience in customer service, and excellent leadership and interpersonal skills. This is a pivotal position to ensure superior customer satisfaction.

Qualifications

• 2–5 years of experience in customer service roles.
• Ability to handle multiple tasks and work under pressure.
• Effective leadership skills.

Responsibilities

• Oversee daily operations of the customer service team.
• Develop and implement customer service policies.
• Train and mentor staff for performance improvement.
• Address escalated customer complaints.
• Monitor team performance metrics and report results.

Skills

Proficiency in English

Strong problem-solving abilities

Excellent interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

A customer service company in Pasig seeks a dedicated professional to oversee daily operations of the customer service team. The role demands developing and implementing service policies, training staff for enhanced performance, and resolving escalated complaints. The ideal candidate should possess a Bachelor's degree, 2–5 years of experience in customer service, and excellent leadership and interpersonal skills. This is a pivotal position to ensure superior customer satisfaction.