Customer Service Team Lead (Online Interviews)

J-K Network Services; Taguig; On-site; PHP 502,200 - 558,000; Full time

Benefits offered by this job

Government Mandated Benefits

Sick Leave Credits

Vacation Leave Credits

13th Month Pay

HMO

Job summary

A leading IT company is seeking a CSR Team Lead located in Taguig/Pasay City. The successful candidate must hold a Bachelor’s Degree and have 5-7 years of customer service experience, along with some team leadership experience. Responsibilities include supporting the team, fostering a collaborative environment, and compiling reports using Excel. Benefits include government mandated benefits and leave credits. The position is onsite with a salary offer of Php45,000-Php50,000.

Qualifications

• Bachelor’s Degree holder.
• At least 5-7 years customer service experience.
• 2-3 years team lead experience is an advantage.
• Amenable to work either in Pasay or Taguig.
• Can start as soon as possible.

Responsibilities

• Lead and support your team to achieve high performance.
• Foster a collaborative and motivating work environment.
• Serve as a link between your team and senior management.
• Identify issues, resolve conflicts, and promote growth.
• Compile and present data-driven reports using Excel.
• Other tasks assigned by immediate superior.

Skills

Customer service experience

Team leadership

Data analysis

Excel proficiency

Education

Bachelor’s Degree

Job description

Client Profile: This company is one of the leading IT companies that is providing IT Consultancy and data analysis. They have been in the industry for almost 58 years

Position: CSR Team Lead

Company Industry: IT Company

Location: Taguig/Pasay City

Salary Offer: Php45,000-Php50,000

Work Schedule: Shifting Schedule

Work Set Up: Onsite

Benefits:

• Government Mandated Benefits
• Sick Leave Credits
• Vacation Leave Credits
• 13th Month Pay
• HMO

Requirements:

• Bachelor’s Degree holder
• With at least 5-7 years customer service experience
• With at least 2-3 years team lead experience is an advantage
• Amenable to work either in Pasay or Taguig
• Can start as soon as possible

Responsibilities:

• Lead and support your team to achieve high performance and deliver results efficiently.
• Foster a collaborative and motivating work environment by setting clear objectives and helping each team member perform at their best.
• Serve as a link between your team and senior management, ensuring effective communication and timely completion of tasks.
• Take an active role in identifying issues, resolving conflicts, and promoting continuous growth and development within the team.
• Compile and present data-driven reports from various sources in a clear and organized manner using Excel.
• Other task may be assigned by immediate superior

Recruitment Process: (Online)

• Initial Interview
• Second Interview
• Final Interview
• Job Offer

Look for Ms. Yanna