Customer Success Team Lead

Risewave Consulting Inc.; Taguig; On-site; PHP 390,600 - 558,000; Full time

Job summary

A consulting firm in Taguig City is seeking a CSR Team Lead to oversee and support a team of customer service representatives. The ideal candidate has 3-5 years of supervisory experience, strong leadership, and excellent communication skills. The position requires night shift availability and is 100% onsite. Responsibilities include managing performance, providing coaching, and resolving customer concerns. Interested candidates should be ready to meet KPIs and provide guidance to their teams.

Qualifications

• 3-5 years of experience in a supervisory or team lead role, preferably in BPO, RPO, or shared services.
• Strong leadership and coaching abilities.
• Good understanding of performance metrics and team management.

Responsibilities

• Lead and manage a team of customer service representatives.
• Monitor team performance to meet KPIs and service level targets.
• Provide coaching and regular performance evaluations.
• Handle escalations and resolve complex customer concerns.
• Analyze performance data and implement improvement plans.

Skills

Leadership

Coaching

Interpersonal skills

Communication

Problem-solving

Job description

A consulting firm in Taguig City is seeking a CSR Team Lead to oversee and support a team of customer service representatives. The ideal candidate has 3-5 years of supervisory experience, strong leadership, and excellent communication skills. The position requires night shift availability and is 100% onsite. Responsibilities include managing performance, providing coaching, and resolving customer concerns. Interested candidates should be ready to meet KPIs and provide guidance to their teams.