Customer Service Team Lead: Elevate Support & Ops

Beatitude Auto Group; Quezon City; On-site; PHP 420,000 - 720,000; Full time

Job summary

A dynamic automotive company in Quezon City seeks a Customer Service Supervisor to lead a team of customer service representatives. Responsibilities include developing service policies, monitoring performance metrics, and providing coaching. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a degree in a related field. This full-time position requires 5-10 years of experience in customer service, with at least 3 years in a supervisory role.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 5-7 years of experience in customer service, with at least 3 years in a supervisory role.
• Strong leadership skills and ability to manage teams.

Responsibilities

• Lead and supervise a team of customer service representatives.
• Develop and implement customer service policies.
• Monitor team performance metrics and provide coaching.
• Resolve escalated customer inquiries and complaints.
• Conduct regular training sessions for the team.

Skills

Strong leadership and team supervision abilities

Excellent written and verbal communication skills

Strong operational skills

Customer-focused approach

Professional demeanor

Education

Bachelor’s degree in a relevant field

Job description

A dynamic automotive company in Quezon City seeks a Customer Service Supervisor to lead a team of customer service representatives. Responsibilities include developing service policies, monitoring performance metrics, and providing coaching. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a degree in a related field. This full-time position requires 5-10 years of experience in customer service, with at least 3 years in a supervisory role.