National Customer Experience Lead - Automotive

United Asia Automotive Group Incorporated; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

HMO

Free Meals

Bereavement Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A leading automotive company is seeking a Customer Relation Manager in Quezon City. You will develop customer relations strategies, lead a team, and oversee conflict resolution. The ideal candidate has a Bachelor’s degree in Marketing or Business Management, with at least 5-8 years of experience in customer relations, particularly in the automotive industry. This full-time on-site role offers competitive benefits and a focus on enhancing customer loyalty and satisfaction.

Qualifications

• Minimum 5-8 years of experience in customer relations or customer experience.
• Proven leadership in managing teams or nationwide networks.
• Strong background in escalation handling and conflict resolution.

Responsibilities

• Develop customer relations strategies aligned with company goals.
• Lead and mentor the Customer Relations team.
• Oversee customer experience and conflict resolution.

Skills

Customer service

Conflict resolution

Leadership

Data-driven decision-making

Communication

Education

Bachelor's degree in Marketing or Business Management

Job description

A leading automotive company is seeking a Customer Relation Manager in Quezon City. You will develop customer relations strategies, lead a team, and oversee conflict resolution. The ideal candidate has a Bachelor’s degree in Marketing or Business Management, with at least 5-8 years of experience in customer relations, particularly in the automotive industry. This full-time on-site role offers competitive benefits and a focus on enhancing customer loyalty and satisfaction.