Customer Care & Fulfillment Lead

Moldex Group of Companies, Inc.; Quezon City; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading customer service firm in Quezon City is seeking a Customer Care Supervisor to oversee team performance, ensure optimal request fulfillment, and resolve customer issues effectively. The ideal candidate has at least three years in customer service, strong leadership skills, and excellent communication abilities. This role emphasizes a high-performance culture and continuous coaching for team members.

Qualifications

• At least three (3) years of working experience in customer service/fulfillment.
• One (1) year of experience as Customer Care/Service Supervisor.

Responsibilities

• Provide hands-on supervision and guidance to Customer Care Account Officers.
• Ensure timely and accurate fulfillment of customer requests.
• Investigate and resolve customer concerns and complaints.
• Track team and individual performance based on KPIs.
• Maintain professional communication with customers.

Skills

Interpersonal relationship skills

Clear communication skills

Leadership skills

Education

Graduate of Business Management or Mass Communication

Job description

A leading customer service firm in Quezon City is seeking a Customer Care Supervisor to oversee team performance, ensure optimal request fulfillment, and resolve customer issues effectively. The ideal candidate has at least three years in customer service, strong leadership skills, and excellent communication abilities. This role emphasizes a high-performance culture and continuous coaching for team members.