Customer Service Supervisor: Lead, Coach & Streamline

Moldex Group of Companies; Quezon City; On-site; PHP 334,800 - 502,200; Full time

Job summary

A manufacturing company in Quezon City is seeking a Customer Service Supervisor to lead a team of Customer Care Account Officers. The role involves monitoring team performance, ensuring customer satisfaction, and implementing process improvements. The ideal candidate should have at least 3 years of customer service experience, with 1 year in a supervisory role, and strong interpersonal and leadership skills.

Qualifications

• At least 3 years working experience in customer service/fulfillment.
• 1 year of experience as Customer Care/Service Supervisor.

Responsibilities

• Provide supervision and guidance to Customer Care Account Officers.
• Monitor compliance with internal SLAs and resolve delays.
• Analyze root causes of recurring issues and recommend actions.

Skills

Interpersonal relationship skills

Clear communication skills

Leadership skills

Education

Graduate of Business Management or Mass Communication

Job description

A manufacturing company in Quezon City is seeking a Customer Service Supervisor to lead a team of Customer Care Account Officers. The role involves monitoring team performance, ensuring customer satisfaction, and implementing process improvements. The ideal candidate should have at least 3 years of customer service experience, with 1 year in a supervisory role, and strong interpersonal and leadership skills.