Customer Service Team Lead - Elevate Performance

IntouchCX; Morong; On-site; PHP 279,000 - 390,600; Full time

Job summary

A global customer experience leader is seeking a Team Lead (Supervisor) based in Morong, Bataan. This role involves providing front-line direction to Customer Service Representatives, ensuring quality interactions and promoting employee development. Key responsibilities include managing operations, analyzing performance data, and motivating teams. Ideal candidates will have a high school diploma, relevant experience in customer service, and strong leadership skills. This position requires adaptability to various shifts, including evenings and holidays.

Qualifications

• 1-2 years of experience in customer service, including 1 year in a Team Lead role.
• Ability to type 30 WPM with accuracy.
• Exceptional organizational and prioritization skills.

Responsibilities

• Manage and supervise Customer Service Representatives (CSRs).
• Ensure training and development of employees.
• Analyze reports to identify performance issues.
• Motivate teams through effective coaching.

Skills

Team management

Customer service

Performance analysis

Coaching

Time management

Problem-solving

Education

High school diploma or equivalent

Post-secondary education in Business (preferred)

Tools

Google Suite

Spreadsheet applications

Job description

A global customer experience leader is seeking a Team Lead (Supervisor) based in Morong, Bataan. This role involves providing front-line direction to Customer Service Representatives, ensuring quality interactions and promoting employee development. Key responsibilities include managing operations, analyzing performance data, and motivating teams. Ideal candidates will have a high school diploma, relevant experience in customer service, and strong leadership skills. This position requires adaptability to various shifts, including evenings and holidays.