Customer Service Team Lead & Coach

Gratitude Philippines; Iloilo City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading customer service company in Iloilo City is seeking a skilled Customer Service Supervisor to oversee daily operations and ensure high-quality service delivery. This role includes training representatives, resolving customer issues, and analyzing feedback for enhancements. Ideal candidates will have a diploma, 0-2 years in BPO, and strong customer service skills. Excellent leadership and scheduling abilities are essential.

Qualifications

• 0–2 years of experience in the BPO sector.
• Ability to train and support staff in customer service roles.
• Strong leadership and interpersonal skills.

Responsibilities

• Oversee daily customer service operations to ensure high-quality service delivery.
• Train and mentor customer service representatives, providing guidance on best practices.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Analyze customer feedback and implement improvements to enhance service quality.
• Manage scheduling and staffing to ensure adequate coverage during peak hours.

Skills

Proficiency in English

Excellent customer service skills

Strong scheduling abilities

Effective problem-solving skills

Education

Diploma in a relevant field

Job description

A leading customer service company in Iloilo City is seeking a skilled Customer Service Supervisor to oversee daily operations and ensure high-quality service delivery. This role includes training representatives, resolving customer issues, and analyzing feedback for enhancements. Ideal candidates will have a diploma, 0-2 years in BPO, and strong customer service skills. Excellent leadership and scheduling abilities are essential.