Customer Service Team Lead & Training Coach

PERSONAL COLLECTION DIRECT SELLING INCORPORATION; Davao del Sur; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Performance Bonus

Anniversary Gifts

Employee Stock Purchase

Job summary

A leading direct selling company in Davao del Sur seeks a Customer Service Supervisor to oversee representatives and ensure adherence to policies. You will train staff to enhance performance and monitor team productivity and customer satisfaction. A Bachelor's degree and 2-3 years of supervisory experience in customer service are preferred. Strong leadership and communication skills are also essential.

Qualifications

• Proven experience in customer service, with at least 2-3 years in a supervisory role.

Responsibilities

• Supervise customer service representatives and ensure adherence to company policies and procedures.
• Train and mentor team members to enhance skills and improve performance.
• Monitor and evaluate team productivity, service quality, and customer satisfaction.

Skills

Strong leadership and team management abilities

Excellent communication and interpersonal skills

Education

Bachelor’s degree in Business Administration, Management, or related field

Job description

A leading direct selling company in Davao del Sur seeks a Customer Service Supervisor to oversee representatives and ensure adherence to policies. You will train staff to enhance performance and monitor team productivity and customer satisfaction. A Bachelor's degree and 2-3 years of supervisory experience in customer service are preferred. Strong leadership and communication skills are also essential.