Non-Voice Team Leader — Elevate Customer Care

Thoth AI; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

A technology company in Metro Manila is seeking a Team Supervisor to oversee non-voice customer service representatives. The ideal candidate should have experience in a supervisory role within a BPO setting and possess excellent problem-solving and communication skills. Responsibilities include training staff, monitoring performance, and improving customer satisfaction. This is a full-time position based in Pasig.

Qualifications

• Supervisory experience in a BPO customer service environment.
• Strong understanding of non-voice communication channels.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise and guide a team of customer service representatives.
• Monitor and evaluate team performance for quality service.
• Train and develop team members for improved performance.

Skills

Customer Service

Problem Solving

Strong Work Ethic

Team Player

Account Management

Call Centre

Organizational Skills

Education

High School Graduate

Bachelor's Degree or equivalent experience

Tools

Customer service software

Job description

A technology company in Metro Manila is seeking a Team Supervisor to oversee non-voice customer service representatives. The ideal candidate should have experience in a supervisory role within a BPO setting and possess excellent problem-solving and communication skills. Responsibilities include training staff, monitoring performance, and improving customer satisfaction. This is a full-time position based in Pasig.