Customer Service Team Lead

Paramount Human Resource Multi-Purpose Cooperative; Caloocan; On-site; PHP 250,000 - 360,000; Full time

Job summary

Paramount Human Resource Multi-Purpose Cooperative in the Philippines is seeking a Customer Service Supervisor to lead the customer service team and ensure timely, accurate assistance across client inquiries.

You will monitor daily operations, handle escalated complaints, coach staff, review reports, and coordinate with other departments to resolve issues while upholding service standards and continuous process improvements.

Responsibilities

• Supervise and guide customer service staff.
• Monitor daily customer service operations and team performance.
• Handle escalated customer complaints and concerns.
• Ensure customers receive timely and accurate assistance.
• Monitor and evaluate staff performance and provide coaching.
• Prepare and review customer service reports and records.
• Coordinate with other departments to resolve customer issues.
• Ensure proper handling of customer inquiries, requests, and feedback.
• Develop and implement improvements to customer service processes.
• Train new and existing team members.
• Ensure compliance with company policies and service standards.
• Perform other duties assigned by management.

Job description

Paramount Human Resource Multi-Purpose Cooperative in the Philippines is seeking a Customer Service Supervisor to lead the customer service team and ensure timely, accurate assistance across client inquiries.

You will monitor daily operations, handle escalated complaints, coach staff, review reports, and coordinate with other departments to resolve issues while upholding service standards and continuous process improvements.