Customer Care Supervisor - Hybrid Leadership & Growth

Regal Rexnord; Pasig; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Regal Rexnord in Pasig, Philippines, is seeking a skilled Customer Service Team Lead to oversee daily operations in a hybrid setup. You will coordinate, coach, and monitor a team of CSRs to meet KPIs and deliver first-class service.

You will mentor staff, escalate issues, and collaborate with other departments to ensure timely resolutions, while maintaining positive work culture and clear two-way communications.

Qualifications

• Advanced customer service experience.
• Leadership qualities and people skills.
• Clear communication with internal teams.
• Ability to handle high volumes and prioritize tasks.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Meet and exceed KPIs and drive continuous improvement.
• Lead, coach, and mentor CS staff and supervisors.
• Handle escalations and coordinate across departments.
• Conduct performance monitoring and provide feedback.
• Deliver training and support to new hires and peers.
• Maintain HR policies and open communication lines.
• Support in interview processes and team staffing.

Skills

Leadership

Communication

Negotiation

Analytical skills

Problem solving

Multitasking

High-volume work

HR policy knowledge

Team coaching

Decision making

Education

4 Year College Degree

Tools

PowerPoint

Word

Excel

Access

Outlook

Job description

Regal Rexnord in Pasig, Philippines, is seeking a skilled Customer Service Team Lead to oversee daily operations in a hybrid setup. You will coordinate, coach, and monitor a team of CSRs to meet KPIs and deliver first-class service.

You will mentor staff, escalate issues, and collaborate with other departments to ensure timely resolutions, while maintaining positive work culture and clear two-way communications.