Customer Service Center Lead & Operations Supervisor

Teradyne; Lapu-Lapu; On-site; PHP 390,600 - 725,400; Full time

Job summary

Teradyne Philippines is seeking an Administrative Supervisor to lead our customer service operations and ensure service levels are met. You will oversee a team, plan and assign work, and ensure clear communication across departments to drive excellence.

The role requires a 4-year bachelor’s degree, 2+ years in customer service, and prior people management experience. Fluency in English and strong reporting and spreadsheet skills are essential.

Qualifications

• Bachelor's degree in any field (4-year program).
• At least 2 years of customer service experience.
• Strong aptitude for customer service.
• Fluent English with excellent written and spoken communication.
• Previous people management experience.
• Proficient in writing reports and business correspondence.
• Proficient with spreadsheets and word processing software.
• Ability to work independently and under pressure to meet deadlines.
• Teamwork and strong problem-solving skills.

Responsibilities

• Supervise team according to policies and applicable laws.
• Plan, assign, and direct work to team members.
• Conduct performance appraisals in line with company standards.
• Ensure information is communicated via regular team meetings.
• Approve leaves and holiday coverage.
• Ensure staff sufficiency to meet SLAs and volumes.
• Monitor performance, attendance, and address issues proactively.
• Review processes, procedures, and tools and recommend changes.
• Receive and deliver training on products, processes, and procedures.
• Participate in meetings and business reviews with management and regional counterparts.
• Monitor team skills and arrange additional training as needed.
• Oversee day-to-day operations with the CSC manager.

Skills

Customer service

Written and spoken English

Team leadership

Report writing

Spreadsheet skills

Attention to detail

Education

Bachelor's degree (4-year)

Tools

MS Excel

MS Word

Job description

Teradyne Philippines is seeking an Administrative Supervisor to lead our customer service operations and ensure service levels are met. You will oversee a team, plan and assign work, and ensure clear communication across departments to drive excellence.

The role requires a 4-year bachelor’s degree, 2+ years in customer service, and prior people management experience. Fluency in English and strong reporting and spreadsheet skills are essential.