Customer Service Support Specialist

Henkel; Makati; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Provident Fund

Group Life Insurance

HMO healthcare coverage

Job summary

Henkel Philippines is seeking a Customer Service Support Specialist to ensure accurate, efficient order handling from placement to delivery. You will work in a hybrid Ayala Avenue, Makati setup, supporting Sales, Marketing, Commercial, and Supply Chain to deliver superior customer experiences.

The role emphasizes SAP order entry, Excel-based reporting, and cross-functional problem solving to keep customers satisfied and orders on track.

Qualifications

• Bachelor's degree in any field.
• At least 1 year of experience in SAP Order Entry processes.
• Proficiency in MS Excel; SAP knowledge in order entry required.
• Power BI for dashboard reporting and Python for automation preferred.
• Must be detail oriented and customer-service oriented.
• Proficient in English verbal and written communication.
• Able to work mid-shift and hybrid setup in Ayala Avenue, Makati.

Responsibilities

• Process orders in SAP for clients via email and web.
• Generate reports in SAP and Excel to monitor orders on hold and ensure prompt dispatch.
• Track orders from warehouses to customers, managing inquiries, complaints, and resolutions.
• Oversee returns processing with sales and warehouse teams for credit/debit notes.
• Provide comprehensive support to customers and sales, collaborating with Marketing, Commercial, and Supply Chain.

Skills

SAP order entry

Customer service

Detail-oriented

English

Education

Bachelor's degree

Tools

SAP

Excel

Power BI

Python

Job description

About this Position

As a Customer Service Support Specialist, you play a vital role in ensuring a smooth and reliable order experience for our customers. This position exists to make sure every order—from the moment it is placed to the moment it arrives is handled with accuracy, efficiency, and care. You will be part of a collaborative customer service team that works closely with Sales, Marketing, Commercial, and Supply Chain. The environment is dynamic and fast-paced, offering opportunities to troubleshoot challenges, support cross-functional partners, and continuously improve the customer journey. If you enjoy being at the center of communication, problem-solving, and delivering solutions that directly impact customer satisfaction, this role offers both meaningful work and growth.

What you´ll do

• Process orders in SAP for clients via email and web
• Generate reports in SAP and Excel to monitor orders on hold and ensure prompt dispatch
• Track orders from warehouses to customers, managing inquiries, complaints, and resolutions effectively
• Oversee returns processing including pre-checks with sales and warehouse teams for credit/debit notes
• Provide comprehensive support to customers and sales, collaborating closely with Marketing, Commercial, and Supply Chain teams

What makes you a good fit

• Bachelor's Degree in any field
• Preferably with at least one (1) year experience in handling SAP Order Entry Process Proficiency in MS Excel is required; SAP knowledge in order entry is required
• Knowledge in Power BI skills for dashboard reporting and Python knowledge for process automation and continuous improvement initiatives is highly preferred
• Must be detail oriented and customer-service oriented
• Proficiency in English verbal and written communication is needed
• Amenable to work on mid-shift schedule, and report on a hybrid work set-up in Ayala Avenue, Makati

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• HMO healthcare coverage plan
• Provident Fund
• Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.