Senior Customer Service Support Specialist (Order Entry) (1 Year Project Based)

Henkel; Makati; Hybrid; PHP 550,000 - 900,000; Full time

Benefits offered by this job

Top 15 Best Workplaces in the PH

Hybrid work model

Flexible hours

Global growth opportunities

Health and wellbeing programs

Parental leave

Job summary

Henkel Philippines is seeking a Senior Customer Service Support Specialist to manage the order processing lifecycle in SAP, handle inquiries and complaints, and drive timely resolutions for European clients. You will coordinate with Sales, Marketing, and Supply Chain to enhance customer satisfaction.

The role requires a Bachelor's degree, 3+ years SAP Order Entry experience, and strong Excel skills. Hybrid schedule at Ayala Avenue, Makati, with mid-shift hours and weekend rotation.

Qualifications

• Bachelor's degree in any field.
• Minimum 3 years’ experience in SAP Order Entry/Order processing.
• Detail oriented and customer-service minded.
• Proficient in Excel; SAP knowledge in Order Entry required.
• English verbal and written communication skills.

Responsibilities

• Process orders in SAP for clients via email and web.
• Generate SAP/Excel reports to monitor orders on hold and ensure prompt dispatch.
• Track orders from warehouses to customers, handling inquiries and resolutions.
• Oversee returns processing with sales and warehouse teams for credits/debits.
• Provide comprehensive support to customers and sales, collaborating with Marketing and Supply Chain.

Skills

Customer service

Attention to detail

English communication

Process improvement

Education

Bachelor's degree

Tools

SAP

Excel

Power BI

Python

Job description

About this Position

As a Senior Customer Service Support Specialist, you will play a crucial role in ensuring our European clients receive exceptional service from order placement through delivery. This position is essential for managing the order processing lifecycle in SAP, addressing customer inquiries and complaints, and facilitating timely resolutions that enhance customer satisfaction. You will be part of a dynamic team and report to the Customer Service Manager, collaborating closely with Sales, Marketing, and Supply Chain departments. This collaborative environment provides the opportunity to work together seamlessly as you address challenges head-on and explore process improvements. If you are passionate about delivering outstanding customer experiences and enjoy being part of a solution-focused team, we invite you to bring your skills to this impactful role!

What you´ll do

• Process orders in SAP for clientsvia email and web
• Generate reports in SAP and Excel to monitor orders on hold and ensure prompt dispatch
• Track orders from warehouses to customers, managing inquiries, complaints, and resolutions effectively
• Oversee returns processing including pre-checks with sales and warehouse teams for credit/debit notes
• Provide comprehensive support to customers and sales, collaborating closely with Marketing, Commercial, and Supply Chain teams

What makes you a good fit

• Bachelor's Degree in any field
• Minimumof three (3) years’ experience in handling SAP Order Entry ProcessProficiency in MS Excel is required; SAP knowledge in Order Entry isrequired
• Must be detail oriented and customer-service oriented
• Knowledge in Power BI skills for dashboard reporting and Python knowledge for process automation and continuous improvement initiatives is highly preferred
• Proficiency in English verbal and written communication is needed
• Amenable to work on mid-shift schedule (3:00 PM to 12:00 NN), weekend shift,, and report on a hybrid work set-up in Ayala Avenue, Makati

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.