Customer Service Support Specialist (Order Entry) (1 Year Project Based)

Henkel; Makati; Hybrid; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Top Workplace Award Philippines

Hybrid work model

Global growth opportunities

Wellbeing programs

Parental leave

Job summary

Henkel Philippines is seeking a Customer Service Support Specialist (Order Entry) to help drive Project 51 SAP harmonization and ensure accurate data during the transition to a standardized operating model. You will work with Customer Service, Master Data, IT, and other teams in a fast-paced project environment.

The role requires a Bachelor's degree, SAP Order Entry experience, strong Excel skills, and excellent English communication.

Qualifications

• Bachelor's Degree required.
• At least 1 year SAP Order Entry experience.
• Detail-oriented and customer-service driven.
• Proficient in English (spoken and written).
• Willing to work a year-long project, 9:00–18:00, hybrid in Makati.

Responsibilities

• Assist with master data preparation and harmonization for SAP standardization.
• Conduct testing and UAT for order entry and master data functions.
• Provide go-live and hypercare support during the transition.
• Collaborate with cross-functional teams to adjust OCR and data structures.
• Support Project 51 SAP harmonization across regions.

Skills

SAP Order Entry

MS Excel

English communication

Attention to detail

Customer service

Education

Bachelor's Degree

Tools

SAP

Microsoft Excel

Job description

About this Position

Join us as a Customer Service Support Specialist (Order Entry) and play a key role in Project 51, a global initiative focused on harmonizing and simplifying SAP sales area structures across regions. This position supports the successful transition to a more standardized and efficient operating model by helping ensure data accuracy, process readiness, and business continuity throughout the project lifecycle. Your contributions will directly support customer service excellence and operational efficiency during a major business transformation. In this role, you will work closely with Customer Service, Master Data, IT, and other cross-functional teams in a collaborative and fast-paced project environment. This is a unique opportunity to gain exposure to a large-scale global SAP transformation, contribute to process improvements, and help drive the successful adoption of new ways of working across the organization. Success in this role means supporting a smooth implementation, minimizing disruptions, and helping teams confidently transition to the new operating model.

What You’ll Do

• Support master data preparation and harmonization activities, including data validation, cleansing, uploads, and cutover readiness for SAP sales area standardization
• Perform testing and User Acceptance Testing (UAT) to ensure accurate order entry processes and master data functionality prior to deployment
• Provide go-live and hypercare support, assisting with issue resolution and stabilization during the transition to the new SAP sales area structure
• Collaborate with cross-functional teams to support automation and OCR process adjustments resulting from changes in sales area determination logic and master data structures
• Contribute to Project 51, a global SAP harmonization initiative, by helping drive a standardized and efficient customer service operating model across regions

What makes you a good fit

• Bachelor's Degree in any field
• Preferably with at least one (1) year experience in handling SAP Order Entry Process Proficiency in MS Excel is required; SAP knowledge in order entry is required
• Must be detail oriented and customer-service oriented
• Proficiency in English verbal and written communication is needed
• Amenable to work for a year (project based), day-shift schedule (9:00 AM to 6:00 PM), and report on a hybrid work set-up in Ayala Avenue, Makati

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.