Customer Service Support

MicroSourcing; Pasig; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Above-market compensation

Job summary

MicroSourcing in Ortigas, Pasig City, is hiring for a Customer Service Support role on-site with dayshift to manage accounts receivable and billing inquiries. You will create invoices, reconcile bank statements, and collaborate with sales and service teams to ensure smooth cash flow.

Responsibilities include AR reporting, coordinating monthly/quarterly closes, audits support, and process improvements to reduce DSO.

Qualifications

• Impeccable verbal and written communication skills.
• Attention to detail.
• Customer Service skills.
• Willingness to learn and adapt.

Responsibilities

• Manage and monitor the accounts receivable ledger to ensure accurate and timely collection of outstanding invoices.
• Contact customers via phone, email, or mail to ensure timely payments and resolve billing inquiries.
• Create accurate invoices based on system data and send to the customer in accordance with company billing schedules and policies.
• Perform daily bank reconciliations of statements and apply cash receipts to accounting system.
• Collaborate with the sales and customer service teams to resolve disputes of payments and support smooth cash flow.
• Prepare regular reports on accounts receivable status, aging analysis, and forecasted cash inflows.
• Support monthly, quarterly, and year-end closing processes by providing necessary AR data and documentation.
• Assist with audits and provide documentation as requested by internal or external auditors.
• Recommend improvements to collection processes to enhance efficiency and reduce DSO (Days Sales Outstanding).
• Take inbound calls and tickets from customers in relation to changes in personal details (e.g., billing details, credit card details, contact) and apply changes in Admin Console (COO/COB).
• Liaise with data teams on any customer queries on billing data.
• Raise internal tickets for finance to any tickets relating to refunds to be processed by finance.
• Perform check on transaction queries disputed customers for in-app orders (PayChoice).

Job description

Job Description

Position: Customer Service Support

Work setup: Onsite | Dayshift

Location: Ortigas, Pasig City

Job Type: Full-Time, On-Site, Pasig, Metro Manila, Philippines

Pay: 25,000-30,000 PHP / Month

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

Job Responsibilities

• Manage and monitor the accounts receivable ledger to ensure accurate and timely collection of outstanding invoices.
• Contact customers via phone, email, or mail to ensure timely payments and resolve billing inquiries.
• Create accurate invoices based on system data and send to the customer in accordance with company billing schedules and policies.
• Perform daily bank reconciliations of statements and apply cash receipts to accounting system.
• Collaborate with the sales and customer service teams to resolve disputes of payments and support smooth cash flow.
• Prepare regular reports on accounts receivable status, aging analysis, and forecasted cash inflows.
• Support monthly, quarterly, and year-end closing processes by providing necessary AR data and documentation.
• Assist with audits and provide documentation as requested by internal or external auditors.
• Recommend improvements to collection processes to enhance efficiency and reduce DSO (Days Sales Outstanding).
• Take inbound calls and tickets from customers in relation to changes in personal details (e.g., billing details, credit card details, contact) and apply changes in Admin Console (COO/COB).
• Liaise with data teams on any customer queries on billing data.
• Raise internal tickets for finance to any tickets relating to refunds to be processed by finance.
• Perform check on transaction queries disputed customers for in-app orders (PayChoice).

Qualifications

• Impeccable verbal and written communication skills.
• Attention to detail.
• Customer Service skills.
• Willingness to learn and adapt.

Competencies / Personality Traits

• Attention to detail.
• Positive attitude.
• Team Player.
• Customer Service focus.
• English spoken and written well.