Healthcare Representative

MicroSourcing; Pasig; On-site; PHP 446,400 - 781,200; Full time

Benefits offered by this job

Healthcare coverage

Performance bonuses

Paid time-off

Group life insurance

Career growth

Job summary

MicroSourcing is seeking a Healthcare Representative for an onsite role in Ortigas, Pasig City. The primary responsibilities include managing accounts receivable, contacting customers for payments, and generating accurate invoices in line with billing policies.

The ideal candidate has strong communication and customer service skills, attention to detail, and a willingness to learn and adapt to processes within a collaborative environment.

Qualifications

• Impeccable verbal and written communication skills.
• Attention to detail is essential.
• Customer service mindset with professional demeanor.
• Willingness to learn and adapt to processes.

Responsibilities

• Manage and monitor accounts receivable ledger for timely collection of invoices.
• Contact customers via phone, email, or mail to collect payments and resolve inquiries.
• Create accurate invoices from system data and send per billing schedules.
• Perform daily bank reconciliations and apply cash to the accounting system.
• Collaborate with sales and customer service to resolve payment disputes and cash flow.

Skills

Verbal communication

Written communication

Attention to detail

Customer service

Willingness to learn

Job description

Position

Healthcare Representative

Work Setup

Onsite | Dayshift

Location

Ortigas, Pasig City

Benefits

• Competitive Rewards: above-market compensation, healthcare coverage on day one, coverage for dependents, paid time‑off with cash conversion, group life insurance, performance bonuses
• A Collaborative Spirit: positive and engaging work environment with company-sponsored events and activities
• Work‑Life Harmony: flexible work arrangements
• Career Growth: continuous learning and career advancement opportunities
• Inclusive Teamwork: diversity celebrating team culture

Roles and Responsibilities

• Manage and monitor the accounts receivable ledger to ensure accurate and timely collection of outstanding invoices.
• Contact customers via phone, email, or mail to ensure timely payments and resolve billing inquiries.
• Create accurate invoices based on system data and send to the customer in accordance with company billing schedules and policies.
• Perform daily bank reconciliations of statements and apply cash receipts to accounting system.
• Collaborate with the sales and customer service teams to resolve disputes of payments and support smooth cash flow.
• Prepare regular reports on accounts receivable status, aging analysis, and forecasted cash inflows.
• Support monthly, quarterly, and year‑end closing processes by providing necessary AR data and documentation.
• Assist with audits and provide documentation as requested by internal or external auditors.
• Recommend improvements to collection processes to enhance efficiency and reduce DSO (Days Sales Outstanding).
• Take inbound calls and tickets from customers in relation to changes in personal details (e.g., billing details, credit card details, contact) and apply changes in Admin Console (COO/COB).
• Liaise with data teams on any customer queries on billing data.
• Raise internal tickets for finance to any tickets relating to refunds to be processed by finance.
• Perform check on transaction queries disputed customers for in-app orders (PayChoice).

Qualifications

• Impeccable verbal and written communication skills.
• Attention to detail.
• Customer Service skills.
• Willingness to learn and adapt.

Competencies / Personality Traits

• Attention to detail.
• Positive attitude.
• Team Player.
• Customer Service focus.
• English spoken and written well.

Equal Opportunity Employer

MicroSourcing embraces an inclusive culture that values diversity across race, gender, ethnicity, abilities, and backgrounds.