Hotel Sales Supervisor

Field Outsource Asia Inc; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

A prominent hospitality management firm in Metro Manila seeks a Sales Supervisor to oversee daily Guest Services operations and drive room sales through Online Travel Agencies. This role involves managing front office activities, ensuring excellent guest experiences, and developing corporate accounts. The ideal candidate should have at least 2-3 years of supervisory experience in hotel sales and a Bachelor’s degree in a relevant field. Strong leadership, negotiation, and communication skills are essential for this position.

Qualifications

• Bachelor’s degree in a relevant field is required.
• Minimum 2–3 years of supervisory experience in hotel sales or front office operations.
• Strong knowledge of OTA platforms and corporate sales management.

Responsibilities

• Supervise daily Front Office and Guest Services activities.
• Ensure efficient check-in and check-out procedures.
• Handle guest concerns and ensure service recovery when needed.
• Manage and update OTA platforms for rates and promotions.
• Train and guide Guest Services staff to maintain high service standards.
• Manage and update OTA platforms (rates, availability, promotions).
• Monitor online performance and booking trends.
• Develop and maintain corporate accounts.
• Conduct sales calls and client presentations.
• Prepare sales performance reports and revenue strategies.
• Assist in planning promotional campaigns to increase occupancy.

Skills

Leadership

Negotiation

Communication

Revenue analysis

OTA platforms knowledge

Corporate sales

Education

Bachelor’s Degree in Hospitality Management, Business Administration, Marketing, or related field

Job description

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Job Description

The Sales Supervisor is responsible for overseeing daily Guest Services operations while driving room sales performance through Online Travel Agencies (OTAs) and corporate accounts. This role ensures revenue growth, operational efficiency, and excellent guest experience.

Key Responsibilities

Guest Services Operations

• Supervise daily Front Office and Guest Services activities.
• Ensure efficient check-in and check-out procedures.
• Monitor room availability, occupancy, and booking accuracy.
• Handle guest concerns and ensure service recovery when needed.
• Train and guide Guest Services staff to maintain high service standards.
• Manage and update OTA platforms (rates, availability, promotions).
• Monitor online performance and booking trends.
• Develop and maintain corporate accounts.
• Conduct sales calls and client presentations.
• Prepare sales performance reports and recommend revenue strategies.
• Assist in planning promotional campaigns to increase occupancy.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, Marketing, or related field.
• Minimum of 2–3 years supervisory experience in hotel sales or front office operations.
• Strong knowledge of OTA platforms and corporate sales management.
• Experience in occupancy monitoring and revenue analysis.
• Strong leadership, negotiation, and communication skills.
• Results-oriented with strong personality and professional work behavior.
• Willing to work flexible schedules, including weekends and holidays.