Customer Service Supervisor (Hotel 101-Cebu)

DoubleDragon Properties Corp.; Cebu City; On-site; PHP 335,000 - 469,000; Full time

Job summary

DoubleDragon Properties Corp. in the Philippines is seeking a hospitality professional to maintain exceptional guest experiences and address concerns daily. The ideal candidate has a degree in Hospitality and Restaurant Management and relevant experience.

Responsibilities include resolving guest issues, maintaining service standards, and ensuring feedback is promptly addressed to uphold brand promises and satisfaction.

Qualifications

• Bachelor's/College degree in Hospitality and Restaurant Management or related field.
• 1–2 years of work experience in the same role or relevant experience.
• Knowledge in MS Office applications, OPERA system, and other relevant software.

Responsibilities

• Ensure guest experience meets and exceeds expectations daily.
• Identify, plan, and resolve customer concerns and complaints.
• Ensure all guest feedback is replied to and resolved.
• Ensure employees adhere to hotel service standards and brand promise to delight guests.

Skills

Excellent communication

Customer service

Organizational skills

Education

Bachelor's/College degree in Hospitality and Restaurant Management or related

Tools

OPERA system

MS Office

Job description

Qualifications:

• Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related course


• At least 1-2 years work experience in the same role, or any relevant experience


• Knowledge in MS Office applications, OPERA system, and other relevant software


• Excellent communication, customer service, and organizational skills.

Duties and Responsibilities:

• Ensures overall guest experience meets and exceeds expectations of guests on a daily basis


• Identifies, plans, and resolves customer concerns and complaints


• Ensures all guests feedback and concerns are replied to and resolved


• Ensures that all employees adhere to the hotel’s service standards and brand promise in order to delight guests, and ensures good customer feedback.