Customer Service Supervisor

JoyRide Superapp; Rizal; On-site; PHP 334,800 - 602,640; Full time

Job summary

JoyRide Superapp in the Philippines is seeking a Customer Service Supervisor to lead a team in Marcos Highway, Antipolo, ensuring high service standards and efficient issue resolution.

The role requires hands-on leadership, coaching, and coordinating with stakeholders across order fulfillment, with strong MS Office skills and the ability to handle shifting schedules.

Join a fast-paced environment with a focus on customer satisfaction and continuous improvement.

Qualifications

• Experience as a Customer Service Supervisor or similar role.
• Proficient in MS Office applications.
• Thrives in fast-paced environments and handles challenging situations.
• Strong problem-solving to resolve conflicts and customer complaints.
• Capable of working with minimal supervision.
• Willing to work with shifting schedules.
• Willing to be assigned in Marcos Highway, Antipolo.

Responsibilities

• Lead, coach, and develop team members to ensure optimal performance.
• Address customer inquiries and concerns while maintaining high levels of customer satisfaction.
• Coordinate with relevant stakeholders throughout the order fulfillment process (pickup to drop-off) to ensure service standards are met.
• Prepare and analyze reports on team performance and customer feedback.
• Stay updated on industry best practices and implement improvements to enhance service quality.
• Perform other tasks as assigned.

Skills

Customer Service

Team Leadership

Problem Solving

Conflict Resolution

Adaptability

Tools

MS Office

Job description

Qualifications

• Proven experience as a Customer Service Supervisor or in a similar role
• Proficient in MS Office applications
• Able to thrive in a fast‑paced environment and handle challenging situations effectively
• Strong problem‑solving skills, with the ability to resolve conflicts and manage customer complaints
• Capable of working with minimal supervision
• Amenable with shifting schedule
• Willing to be assigned in Marcos Highway, Antipolo

Job Responsibilities

• Lead, manage, coach, and develop team members to ensure optimal performance
• Address customer inquiries and concerns while maintaining high levels of customer satisfaction
• Coordinate with relevant stakeholders throughout the order fulfillment process (pickup to drop‑off) to ensure service standards are met
• Prepare and analyze reports on team performance and customer feedback
• Stay updated on industry best practices and implement improvements to enhance service quality
• Perform other tasks as assigned