Customer Service Supervisor

RC Low Human Resource Consultancy OPC; Pasay; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Onsite work in MOA, Pasay

Job summary

RC Low Human Resource Consultancy OPC is seeking a Team Lead to manage a group of Customer Service Representatives at MOA, Pasay, onsite. The role targets performance achievement and service quality for the client.

You will coach, review performance, and develop team members while ensuring compliance and alignment with client requirements. Collaboration with internal stakeholders will drive customer satisfaction.

Qualifications

• At least 2 years in college (no back subjects).
• Minimum 2 years of BPO Team Lead experience.
• Must have handled a team of at least 15 CSRs.
• Strong leadership, coaching, communication, and people management skills.

Responsibilities

• Lead and manage a team of CSRs to achieve performance targets.
• Monitor team productivity, quality, attendance, and overall performance.
• Conduct coaching sessions, performance reviews, and development plans for team members.
• Ensure compliance with company policies and client requirements.
• Analyze performance metrics and implement process improvements.
• Collaborate with internal stakeholders to drive operational excellence and customer satisfaction.

Skills

Leadership

Coaching

Communication

People management

Education

Two years of college

Job description

• Lead and manage a team of Customer Service Representatives (CSRs) to achieve performance targets.
• Monitor team productivity, quality, attendance, and overall performance.
• Conduct coaching sessions, performance reviews, and development plans for team members.
• Ensure compliance with company policies and client requirements.
• Analyze performance metrics and implement process improvements.
• Collaborate with internal stakeholders to drive operational excellence and customer satisfaction.

Qualifications

• At least 2 years in college (no back subjects).
• Minimum 2 years of BPO Team Lead experience.
• Must have handled a team of at least 15 Customer Service Representatives (CSRs).
• Strong leadership, coaching, communication, and people management skills.
• Willing to work onsite in MOA, Pasay.