Customer Service Agent

AC MOBILITY BUILDINGS CORP.; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A dynamic company in Cebu City is seeking a friendly and attentive customer service representative. The role involves assisting customers, addressing inquiries, and resolving issues to ensure satisfaction. Ideal candidates will have strong communication skills, excellent customer service abilities, and a dedication to providing a positive experience. Prior experience in customer service is a plus.

Qualifications

• Strong communication and problem-solving skills are essential.
• Excellent customer service and interpersonal skills required.
• Ability to handle challenging situations with patience.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Provide information about products, services, and company policies.
• Resolve customer complaints and issues promptly and professionally.
• Process returns, exchanges, and orders.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs.

Skills

Strong communication skills

Problem-solving skills

Customer service skills

Interpersonal skills

Patience

Basic computer skills

Job description

We are seeking a friendly and attentive customer service representative to assist customers, address inquiries, and resolve issues. The ideal candidate will be dedicated to providing a positive customer experience, ensuring satisfaction, and handling inquiries in a professional and efficient manner.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Provide information about products, services, and company policies.
• Resolve customer complaints and issues promptly and professionally.
• Process returns, exchanges, and orders.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs.

Qualifications

• Strong communication and problem‑solving skills.
• Excellent customer service and interpersonal skills.
• Ability to handle challenging situations with patience.
• Basic computer skills and familiarity with customer service software.
• Prior experience in customer service is a plus.