Customer Service Specialist (Supply Chain)

Integrated Micro-Electronics, Inc. (IMI Global); Laguna; Sur place; PHP 260 000 - 360 000; Plein temps

Résumé du poste

Integrated Micro-Electronics, Inc. (IMI Global) in Laguna, Philippines, is seeking a Customer Service Specialist (Supply Chain) to support customers with technical issues, coordinate with suppliers, and ensure smooth service delivery.

You will perform on-site diagnostics, generate reports, and leverage SAP for scheduling and BOM management, requiring strong communication, problem solving, and attention to detail in a semiconductor/electronics manufacturing environment.

Qualifications

• Must be a bachelor’s degree holder or a graduate of any four‑year course.
• With experience and knowledge in SAP.
• With experience in project scheduling and BOM creation.
• Can work directly with Customer and Supplier.
• Customer Relations Management
• Analytical and attentive to detail.
• Familiar with semiconductors and Electronics Manufacturing Industry

Responsabilités

• Provide technical support for products - CSE field calls about technical issues with products supplied by their company.
• Complete On-Site Diagnostics and Service Calls.
• Generate Problem and Resolution Reports.

Connaissances

Customer relations

Analytical thinking

Problem solving

Empathy

Active listening

Time management

Multitasking

Adaptability

Formation

Bachelor's degree

Outils

SAP

Project scheduling

BOM creation

Description du poste

Customer Service Specialist (Supply Chain)

Integrated Micro-Electronics, Inc. (IMI Global)

Negotiable

Join Our Dynamic Supply Chain Team as a Customer Service Specialist!

We are looking for a skilled Customer Service Engineerto be a key player in our Supply Chain Team. This role offers the opportunity to make a significant impact on our business systems and overall business success.

Basic Function: Customer service engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department.

Job Responsibilities:

• Provide technical support for products - CSE field calls about technical issues with products supplied by their company.
• Complete On-Site Diagnostics and Service Calls.
• Generate Problem and Resolution Reports.

Qualifications:

• Must be a bachelor’s degree holder or a graduate of any four‑year course.
• With experience and knowledge in SAP
• With experience in project scheduling and BOM creation
• Can work directly with Customer and Supplier
• Customer Relations Management
• Analytical and attentive to detail.
• Familiar with semiconductors and Electronics Manufacturing Industry

Requirements

Communication Skills Problem Solving Empathy Active Listening Time Management Customer Relationship Management Conflict Resolution Multitasking Adaptability Product Knowledge