Supply Chain Specialist (Customer Service) | Taguig

Private Advertiser; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Private Advertiser in Taguig is seeking a Global Supply Chain & Customer Service Specialist to manage end-to-end supply chain and customer service for finished goods, semi-finished goods, and raw materials.

You will coordinate with factories, suppliers, customers, internal teams and logistics partners to ensure accurate orders and on-time delivery, supporting the Order-to-Cash, Procure-to-Pay and Inventory processes.

Qualifications

• Bachelor's degree in Supply Chain Management, Engineering, Business, or related field.
• 3 to 5 years of experience in Supply Chain and Customer Service within a multinational environment (with at least 12 months in an associate-level supply chain role).
• Proficiency in SAP (SAP ECC, SAP S/4HANA, or IBP) or equivalent enterprise ERP software, including logistics modules; advanced skills in MS Office.
• Strong understanding of end-to-end international trade, supply chain management, order fulfillment, and export/import documentation.
• Fluent in English (written and spoken); fluency in additional languages (such as French or Spanish) is an advantage.
• Core competencies: strong problem-solving capabilities, accountability, ability to simplify complex processes, and a collaborative team-first mindset.

Responsibilities

• Portfolio & Master Data Management: Coordinate product phase-in/out activities; maintain accurate customer/material data; apply demand changes.
• Order & Shipment Processing: Process sales/purchase orders in ERP and planning systems; oversee end-to-end order fulfillment with factories, carriers and warehouses.
• Documentation & Customs Clearance: Establish standard and non-system docs for compliant customs clearance, billing and accounting.
• Business Continuity & Compliance: Maintain back-up docs; adapt to regulatory/tax changes; support audit queries and review financial control reports.
• Financial & Service PO Administration: Create service POs, post GRs, resolve invoice discrepancies, support month/quarter/year-end closing with Finance.
• Ad-Hoc Projects: Manage additional operational tasks and continuous improvement projects as requested.

Skills

Fluent in English

Problem solving

Accountability

Collaborative mindset

Education

Bachelor's degree in Supply Chain Management or related field

Tools

SAP ECC

SAP S/4HANA

IBP

MS Office

Job description

Global Supply Chain & Customer Service Specialist

Location: Taguig

Work Schedule: Full-time

Job Purpose

The Global Supply Chain & Customer Service Specialist is responsible for handling end-to-end supply chain and customer service operations for finished goods, semi-finished goods, and raw materials. This role acts as a vital link between factories, suppliers, customers, internal functional teams, and logistics partners to ensure high-quality operational support, accurate order management, and on-time, in-full delivery.

Key Responsibilities

• Portfolio & Master Data Management: Coordinate product phase-in and phase-out activities for designated markets and customers; maintain accurate customer and material master data in system applications, applying demand change processes for manufacturing requirements.

• Order & Shipment Processing: Process sales and purchase orders within ERP and planning systems (such as SAP ECC, IBP, and Transportation Modules); oversee end-to-end order fulfillment and commodity shipments in collaboration with factories, carriers, and warehouses to minimize write-offs.

• Documentation & Customs Clearance: Establish standard system documentation (order confirmations, proforma invoices, export invoices, debit/credit memos) and non-system documentation (certificates of origin, freshness certificates, legalizations) to ensure compliant customs clearance, billing, and accounting.

• Business Continuity & Compliance: Maintain operational back-up documentation and manage handovers; adapt to regulatory, tax, or market changes; support internal/external audit queries and review financial control reports (SOX compliance) across Order-to-Cash, Procure-to-Pay, and Inventory Management processes.

• Financial & Service PO Administration: Create service purchase orders, post goods receipts (GR) accurately, resolve vendor invoice discrepancies, support month/quarter/year-end closing activities with Finance, and manage GR/IR clearing exercises.

• Ad-Hoc Projects: Manage additional operational tasks and continuous improvement projects as requested by leadership.

Qualifications

• Education: Bachelor's degree (4-year course) in Supply Chain Management, Engineering, Business, or a related field.

• Work Experience: 3 to 5 years of experience in Supply Chain and Customer Service within a multinational environment (with at least 12 months in an associate-level supply chain role).

• Technical Skills: Proficiency in SAP (SAP ECC, SAP S/4HANA, or IBP) or equivalent enterprise ERP software, including logistics and transportation modules; advanced skills in MS Office.

• Logistics Knowledge: Strong understanding of end-to-end international trade, supply chain management, order fulfillment, and export/import documentation.

• Language Skills: Fluent in English (written and spoken); fluency in additional languages (such as French or Spanish) is an advantage.

• Core Competencies: Strong problem-solving capabilities, accountability, ability to simplify complex processes, and a collaborative team-first mindset.