Technical Customer Support Engineer – SAP & Semiconductors

Integrated Micro-Electronics, Inc. (IMI Global); Biñan; On-site; PHP 240,000 - 360,000; Full time

Job summary

Integrated Micro-Electronics, Inc. (IMI Global) is seeking a Customer Service Engineer to join our Supply Chain team in Laguna. You will address customer questions and provide technical support on products, handling field calls and on-site diagnostics to ensure service quality.

The role requires a bachelor’s degree, SAP experience, and familiarity with BOM creation and project scheduling. You will collaborate with customers and suppliers and contribute to reports on problems and resolutions.

Qualifications

• Must hold a bachelor’s degree in any four-year course.
• Experience and knowledge in SAP.
• Experience in project scheduling and BOM creation.
• Capable of working directly with customers and suppliers.
• Customer relations management experience.
• Analytical and detail-oriented.
• Familiar with semiconductors and electronics manufacturing industry.

Responsibilities

• Provide technical support for products via field calls about issues.
• Complete on-site diagnostics and service calls.
• Generate problem and resolution reports.

Skills

Project scheduling

BOM creation

Customer relations management

Analytical thinking

Attention to detail

Education

Bachelor's degree in any four-year course

Tools

SAP

Job description

Integrated Micro-Electronics, Inc. (IMI Global) is seeking a Customer Service Engineer to join our Supply Chain team in Laguna. You will address customer questions and provide technical support on products, handling field calls and on-site diagnostics to ensure service quality.

The role requires a bachelor’s degree, SAP experience, and familiarity with BOM creation and project scheduling. You will collaborate with customers and suppliers and contribute to reports on problems and resolutions.