Associate Customer Service Representative

onsemi; Carmona; On-site; PHP 279,000 - 502,000; Full time

Job summary

onsemi, based in the Philippines, seeks a Customer Service professional to act as the primary interface with external customers and handle order processing with cross-functional collaboration across Sales, Marketing, and Logistics.

The role requires 2+ years in customer service, night/rotating shifts, strong English communication, and proficient MS Excel skills, with knowledge of Salesforce a plus. Driven candidate will support regional teams and ensure timely responses.

Qualifications

• Bachelor-level degree in a related field.
• 2+ years in Customer Service, preferably in similar industry.
• Willing to work night and rotating shift schedule.
• Full command of English (written and spoken).
• Advanced MS Office skills, especially Excel.
• Knowledge in Lean Six Sigma tools/methodology is a plus.
• Good analytical thinking.
• Technology savvy.
• Knowledge in Salesforce CRM tools is an advantage.

Responsibilities

• Provide tactical support for Sales and Marketing team.
• Lead operational excellence through standardization of support services and tools.
• Manage multiple stakeholder relationships to meet day-to-day and long-term requirements.
• Collaborate with regional counterparts and support them on business activities.
• Ensure order management to maximize company and customer revenue.
• Run reports and analyze data to identify trends or decisions.
• Coordinate with logistics for urgent shipment and delivery issues.
• Drive closure of exceptional requests and respond to inquiries professionally.
• Follow internal customer service rules, techniques, and protocols.

Skills

English proficiency

Analytical thinking

Technology savvy

Education

BS Industrial Engineering or related

Tools

MS Excel

Salesforce CRM

Job description

• Primary interface of onsemi to external customers and vice versa.
• Provide Customer satisfaction in processing customer orders.
• Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
• Independently answer correspondence, manage meetings with customers, and handle complaints and requests.
• Comply with Customer Service business rules, techniques, and protocols.

Job Description

• Primary interface of onsemi to external customers and vice versa.
• Provide Customer satisfaction in processing customer orders.
• Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
• Independently answer correspondence, manage meetings with customers, and handle complaints and requests.
• Comply with Customer Service business rules, techniques, and protocols.

Responsibilities

• Provide tactical support for Sales and Marketing team.
• Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
• Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
• Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
• Provide customer satisfaction in order management to maximize both the company and customer revenue.
• Run reports using available tools and analyze the data in order to make decision and or identify trends.
• Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
• Drive closure of exceptional requests.
• Respond to customer complaints, requests, and inquiries in a professional and timely manner.
• Comply with Customer Service business rules, techniques, and protocols

Qualifications

• Graduate of BS Industrial Engineering or related discipline
• At least 2 years work experience in Customer Service, preferably in similar industry
• Willing to work on night and rotating shift schedule.
• Full command of English language both written and spoken
• Advanced skills in Microsoft Office especially MS Excel
• Knowledge in Lean Six Sigma tools and methodology
• Good analytical thinking
• Technology savvy
• Knowledge in Salesforce CRM tools is an advantage.

About Us

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

https://www.onsemi.com/careers/career-benefits

About The Team

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.