Customer Service Specialist – Onsite IT BPO with Benefits

J-K Network Services; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Government Mandated benefits

13 Month Pay

HMO

Health Insurance & Life Insurance coverage from day 1

Expanded maternity leave up to 120 days

Expanded paternity leave up to 30 days

Employee Stock Purchase Plan

Loyalty and Christmas Gift

Inclusion and Diversity Benefits

Night Differential

Allowances

Car and Housing Plan

Company-sponsored trainings, upskilling, and certification

Flexible Working Arrangements

Healthy and Encouraging Work Environment

Job summary

An IT BPO firm is seeking a Customer Service Representative in Quezon City. This role involves managing customer inquiries, providing documentation support, and maintaining positive customer interactions. Candidates should have a bachelor's degree or relevant experience in customer service. The position offers benefits including government-mandated benefits, health insurance, and career growth opportunities.

Qualifications

• Bachelor's degree in Business management or any course.
• Open for undergraduates.
• At least 1 year of customer service or BPO experience.
• Can start ASAP.
• Willing to work onsite.

Responsibilities

• Handle customer calls and inquiries regarding products and services.
• Responsible for proper documentation of inquiries.
• Provide real-time responses to customer inquiries via email or other channels.
• Maintain professionalism and positivity while engaging with customers.
• Build good relationships with customers or clients.

Job description

An IT BPO firm is seeking a Customer Service Representative in Quezon City. This role involves managing customer inquiries, providing documentation support, and maintaining positive customer interactions. Candidates should have a bachelor's degree or relevant experience in customer service. The position offers benefits including government-mandated benefits, health insurance, and career growth opportunities.